PRODUCT IMPROVEMENT PROGRAM REPLACING THE ROTATOR GROUP ON CERTAIN G320B AND VRG-30/2 GRAPPLES Caterpillar

PRODUCT IMPROVEMENT PROGRAM REPLACING THE ROTATOR GROUP ON CERTAIN G320B AND VRG-30/2 GRAPPLES

Usage:

SEBE9417-01

November 30, 2005
(Revised December 2005)
O-316

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*Priority* *Parts stock action needed*	PRODUCT IMPROVEMENT PROGRAM REPLACING THE ROTATOR GROUP ON CERTAIN G320B AND VRG-30/2 GRAPPLES
6326		PI30887

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30887" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30887" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Revised Service Letter replaces the November 30, 2005 Service Letter. Changes have been made to the Parts Needed Section.

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COMPLETION DATE	TERMINATION DATE
May 31, 2006	November 30, 2006

PROBLEM

Early hour failure in rotator 224-0184 used in demolition and sorting grapple G320B and VRG30/2. Failure occurs at random, depending on the tolerances, usage, etc. Result of failure is total loss of the rotator in combination with a possible contaminated hydraulic circuit of the machine.

AFFECTED PRODUCT

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Model	Identification Number
G320B	CZN001-209
VRG-30/2	FEG001-258

PARTS NEEDED

Follow the below instructions in order to place an order for the new upper head.

Place a fax to CWTS-EAME fax number ++31(0)736399893.

In the fax, dealers must state expressly:

1. Rotator GP Modification 272-2204;

2. Service Letter number PI30887

3. Serial Number of the Grapple

ACTION REQUIRED

***** Parts Stock *****

Remove all 224-0184 Rotators from parts stock.

***** Affected Product *****

Remove upper head 224-0168 from grapple and replace the rotator group 272-2204. Refer to Special Instructions REHS3008 (Caterpillar brand) and REHS3009 (Verachtert brand) for more information.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

***** Parts Stock *****

Submit one claim for all 224-0184 Rotators that are removed from parts stock.

***** Affected Product *****

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
100%	12.0	0	0	0	0
NOTE: This is a 12.0 hour job.

PARTS DISPOSITION

***** Parts Stock *****

Return all 224-0184 Rotators that are removed from Dealers Parts Stock and a copy of the claim to:

CATERPILLAR WORK TOOLS B.V.

SIGARENMAKERSTRAAT 9

NL-5232BJ 's-HERTOGENBOSCH

THE NETHERLANDS

***** Affected Product *****

After the grapple rework we want to have the 224-0184 Rotator sent back.

Return all 224-0184 Rotators that are removed and a copy of the claim to:

CATERPILLAR WORK TOOLS B.V.

SIGARENMAKERSTRAAT 9

NL-5232BJ 's-HERTOGENBOSCH

THE NETHERLANDS

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1- Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM REPLACING THE ROTATOR GROUP

MODELS INVOLVED - CERTAIN G320B AND VRG-30/2 GRAPPLES

Dear Caterpillar Product Owner:

A new Upper Head needs to be installed on the products listed below. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated November 30, 2005 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to November 30, 2005 Service Letter