PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON THE PRODUCT LINK 300 MODULE FOR CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON THE PRODUCT LINK 300 MODULE FOR CERTAIN CATERPILLAR PRODUCTS

Usage:

SEBE9409

November 26, 2005
U-374
A-278
D-295
O-309

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON THE PRODUCT LINK 300 MODULE FOR CERTAIN CATERPILLAR PRODUCTS
7606 7610 7620		PI30885

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30885" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30885" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
May 31, 2006	November 30, 2006

PROBLEM

A performance issue has been identified with the Product Link PL300 ECM (239-9954 Electronic Control Module). This issue is related to the internal backup battery. The issue will shorten the life expectancy of the internal battery. As a result, the Product Link generated service meter hours may reset to zero due to the internal battery backup issue.

Product Link PL321 kits containing the module with the performance issue are (257-0426) (257-0427) (257-0429) (257-0431). The hardware versions of the module with the battery backup issue are identified with a -02 (239-9954-02) and below after the part number. A software solution has been developed to address modules already installed in the field that have this issue; it is the subject of this program.

A change to the hardware corrected the battery issue. The corrected hardware version is ?04 and up (239-9954-04). New kit part numbers (273-5723), (273-5724), (273-5725), and (273-5726) have been created that contain the -04 hardware change. These do not require the software reflash.

AFFECTED PRODUCT

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Model	Identification Number
545	2FZ485, 533
725	AFX287, 543
730	AGF255, 391, 723, 1178, 1373, 1376, 1385, 1388, 1432, 1487, 1488, 1498, 1502, 1505
735	AWR312, 811
740	AXM1456, 1457, 1473, 1987, 2022, 2028, 2137, 2138, 2144
120H	12400121
12H	4XM2906 AMZ657 CBK633, 721
135H	3YK206
140H	APM1931, 1938, 2075, 2131, 2227 CCA1047, 1303, 1304
14H	ASE734, 790, 851, 1060
163H	5AK55
16H	ATS428
318C	GPA382
320C	PAB521, 3048, 4065, 4068
320CL	ANB3090, 3924
320CL RR	PAC565, 665, 674, 758
322B	8NR274
322C	FED165, 267, 268, 271, 285 HEK811, 846, 886, 896, 937
322CL	BKM267
325C	CSJ1229, 1368, 1369 Y4P408
325CL	BFE1234, 1741 CRB1158, 1268, 1299, 1315
330C	B2L232 B4N1004 JCD329 KDD144, 657, 949, 1007, 1078
330CL	CAP1222, 1578 DKY780, 882, 936, 968, 1779, 1797, 2136, 2564, 2810, 2825, 2902, 2910, 2924, 3018, 3184, 3265, 3313, 3511, 3545
345B	DCW314
345B II,	AGS947, 948, 1913, 2459, 2640, 2644, 2733
345BL	4SS365, 853, 1052, 1083, 1625
345BL II	ALB334, 390
345C	PJW360, 363
385B	RCD244
385C L	T2E291
385CL	EDA192
5110B	AAK225
621F	8PL113
621G	CEN412
623F	6BK528
623G	ARW128
627G	AXF290, 543, 586, 675, 676 CEX581
631E	1AB1919 1NB1402, 1407, 1408
631G	CLR459, 488, 491, 493, 518, 529, 538
637G	AXT300, 317, 324-326 CEH379
730 T3	B1M160, 172
740 T3	B1P175
740EJ	AZZ377
769D	BBB378, 433
773D	7CS536 7ER748, 749
775E	BEC469, 474, 538
776D	5ER94-97
777D	3PR908, 919, 1008 AGC278, 280, 464, 466, 940, 960, 1013, 1715, 1724, 1729, 1730-1732, 1737, 1738, 1742, 1834, 1836
785B	6HK512
789B	7EK584
815F	BKL568, 601
826G	7LN782 AWF235
836G	BRL533
836H	BXD249
924G	RTA380
928G	DJD1421
930G	TWR653-656
950G	3JW1386 AXR307, 310, 318 AXX223, 955, 1280 AYS410 BAA113, 468, 635
950H	K5K122-125
953C	BBX129
962G	AXY341
962H	K6K125-127
963C	2DS2841 BBD2063
966G	3SW518, 1374 3ZS398, 719, 721, 723
966G II	ANZ277, 371, 534, 795, 1230, 1328 AXJ1335 AXL383
966H	A6D126-128, 131-133
972G II	AWP441, 467 AXC627, 651
972H	A7D125-129
980G	2KR2609
980G II	AWH1307, 1387, 2051, 2500, 2521, 2523 AXG1389 AYT378, 379
980H III	JMS383
988G	2TW392, 614 BNH1243, 1297, 1358, 1414, 1450, 1537, 1540, 1566, 1596
988H	BXY328, 385
992G	7HR141 ADZ454 AZX318, 333, 365, 366
D10R	3KR1030, 1634 AKT272, 280, 397, 758, 767
D10T	RJG112, 116, 177
D11R	7PZ140, 1023
D4G LGP	TLX445
D4G XL	HYD871
D5G	WGB1330
D5N XL	AGG1486, 1515
D6M	3WN1632 4JN1269
D6N LGP	ALY314, 1089, 1090, 1344, 1387, 1457, 1473, 1538, 1539, 1602
D6N XL D	AKM600, 1368 CCK510
D6R	5LN3256
D6R II	BNL502 BRJ146
D6R II L	ADE156, 560, 843, 890, 892, 922 BNC373, 409
D6R II X	AAX694, 1072, 1076, 1113, 1211 AEP592
D6R LGP	9PN1124, 1827
D6R XL	9BM550
D7R	2EN1152 AEC538 AGN560
D8R	6YZ468, 1087, 1153, 1265, 1266, 1607, 1732, 2023
D8T	KPZ360, 375, 454, 487, 576
D9R	7TL661 8BL1490 ABK884, 974
D9T	RJS131, 186
IT14G	KZN422
IT28G	DB1648, 1652
IT38G	7BS387, 834 CSX671, 760
IT62G	6PS449 AKP543
M316C	BDX463
M318C	BCZ2031
M325C MH	PAN248

PARTS NEEDED

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Part Number	Description
2684698-00	Software

ACTION REQUIRED

The Product Link PL321 kits containing the module with the performance issue are (257-0426) (257-0426) (257-0427) (257-0429) (257-0431). The hardware version of the modules that have the battery backup issue is 02 and below. A hardware version change corrected the battery issue. The corrected hardware version is 04. The 04-hardware version is contained in the new kits (273-5723) (273-5724) (273-5725) (273-5726).

For modules ?02 and below flash the Product Link 300 module installed on machines with 2684698-00 flash file. Refer to installation special instruction (REHS2365) or system operation test and adjust (RENR7911) for flashing instructions. The flash file is available on SIS web. After flashing, verify parameters such as machine serial number, SMU, etc. are the same as pre flashing conditions. If 300 Beta software had been tested at your dealership, reflash to the original production version of software (2659642.fls) then flash the new software.

Note: Verify the Link hour meter matches the machine hour meter.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	1.0	0	0	0	0
NOTE: This is a 1.0 hour job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REFLASHING SOFTWARE ON THE PRODUCT LINK 300 MODULE

MODELS INVOLVED - CERTAIN CATERPILLAR PRODUCTS IDENTIFIED BY THE SERIAL NUMBERS LISTED BELOW

Dear Caterpillar Product Owner:

New software needs to be flashed on the Product Link 300 module installed on the products listed below. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated November 26, 2005 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to date November 26, 2005 Letter