PRODUCT SUPPORT PROGRAM FOR REPLACING THE GOVERNOR MOTOR THAT MAY FAIL ON CERTAIN 311C, 312C, 314C, 315C, 318C, 320C, AND 321C EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE GOVERNOR MOTOR THAT MAY FAIL ON CERTAIN 311C, 312C, 314C, 315C, 318C, 320C, AND 321C EXCAVATORS

Usage:

SEBE9086-01

February 28, 2005
(Revised July 2005)
U-64
A-47
D-54

Show/hide table

*After failure only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE GOVERNOR MOTOR THAT MAY FAIL ON CERTAIN 311C, 312C, 314C, 315C, 318C, 320C, AND 321C EXCAVATORS
1265 1276		PS50921

NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50921" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Revised Service Letter replaces the February 28, 2005 Service Letter. Changes have been made to the Affected Product.

TERMINATION DATE

February 28, 2007

PROBLEM

The governor motor may fail and needs to be replaced on certain 311C, 312C, 314C, 315C, 318C, 320C, and 321C EXCAVATORS. The governor motor may burn out if the starter key is turned repetitively between the "ON" and "OFF" positions and then left in the "ON" position, or the engine speed cannot be changed, or the engine can not be shut down even if the start key is in "OFF" position.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
**************************Group 1***************************
311C	CKE1056-1221, 1227-1275, 1277, 1280-1282, 1285-1290, 1292, 1295-1313, 1316, 1318, 1321-1325
**************************Group 2***************************
312C	FDS155-316, 321-340, 344-357, 362-366
312C L	CBA794-2196
**************************Group 3***************************
314C CR	KJA125-159
314C LCR	PCA194-323, 325-409, 415-436, 438-442, 444-450, 454-459, 461, 462, 466-469, 472-479, 481-487, 491, 492, 495-499, 503, 508-517, 519-522, 526-530
**************************Group 4***************************
315C	AKE191-199 CJC152-1830
**************************Group 5***************************
318C	MDY160-287, 293-305, 311-333, 337, 338, 340, 342, 344-365, 368, 369, 374-378, 381-386, 392-396, 404, 405 GPA172-331
**************************Group 6***************************
320C	AMC1120-3053, 3055-3101, 3105-4278, 4284-4464 MAB388-404 PAB111-2410, 2412, 2414-2454, 2456, 2457, 2459-2462, 2464-2479, 2481-2604, 2606-2800, 2802-2804, 2806-2811, 2813-2817, 2819-2828, 2830-3104, 3106-3108, 3110, 3112-3114, 3116, 3118, 3120-3158 BKK442-444 BGB436-446 BPR2501-6668 BRX591-1348 CCD378-1081 TBR163-180 SAH131-306, 1001-1005
320C L	ANB3395-4044
**************************Group 7***************************
320C	MAC290-300
320C U	CLM329-332
320C LRR	PAC334-360, 363-366, 369, 372-378, 380-383, 385, 386, 388-394, 396-407, 409-461, 463-504, 506-524, 526-576, 578, 579
320C LU	CLZ310-319
**************************Group 8***************************
321C LCR	MCF147-403, 405, 406, 408, 409, 411-417, 419-423, 425-427, 428-430, 432-440, 442, 443, 445-450, 452-458, 460, 462-465

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
**************Group 1****************
1	2475206	MOTOR ASSEMBLY - GOVERNOR
**************Group 2****************
1	2475207	MOTOR ASSEMBLY ? GOVERNOR
**************Group 3****************
1	2475209	MOTOR ASSEMBLY ? GOVERNOR
**************Group 4****************
1	2475210	MOTOR ASSEMBLY ? GOVERNOR
**************Group 5****************
1	2475211	MOTOR ASSEMBLY ? GOVERNOR
**************Group 6****************
1	2475212	MOTOR ASSEMBLY ? GOVERNOR
**************Group 7****************
1	2475214	MOTOR ASSEMBLY ? GOVERNOR
**************Group 8****************
1	2475215	MOTOR ASSEMBLY - GOVERNOR

ACTION REQUIRED

Replace former governor motor to the new governor motor, if governor motor fails. The new governor motor is a direct replacement for the former governor motor.

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-4000 0-0 mos	100%	2.0	0	0	0	0
4001-6000 0-0 mos	33.3%	1.0	0	0	50%	1.0
NOTE: This is a 2.0?hr job.