1. Home
  2. Caterpillar
  3. Service Letter-NACD
  4. #sebe90970001

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 249-7123 STRUT FOR THE DOOR ON CERTAIN 320C, 322C, 325C, AND 330C FORESTRY EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE 249-7123 STRUT FOR THE DOOR ON CERTAIN 320C, 322C, 325C, AND 330C FORESTRY EXCAVATORS

Usage:

SEBE9097

March 6, 2005
U-73


 
Show/hide table
Before or
after failure

Parts stock action needed

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 249-7123 STRUT FOR THE DOOR ON CERTAIN 320C, 322C, 325C, AND 330C FORESTRY EXCAVATORS
7308
PS41785
NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41785" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

March 31, 2007

PROBLEM

The 249-7123 Strut bottoms out before the door is fully open. The door strut fails at early hours.

AFFECTED PRODUCT

Show/hide table
Model Identification Number

*****************Group 1*****************
320C
SAH1001-1006
322C M2H1001

LAR1001-1006

C3R1001, 1006, 1007
325C S3M1001, 1002
M2K1001
330C B1K1001-1003
B4N1001-1003

*****************Group 2*****************
320C
TBR1001-1022
322C
M2H1004
LAR1014-1016
C3R1008, 1009
325C M2K1006, 1007
330C
B1K1007, 1008
B4N1007

PARTS NEEDED

Show/hide table

Qty

 Part Number Description

******************Group 1******************
1 2633954 STRUT
1 2635814 BRACKET AS.
2 2657783

BLOCK AS.

******************Group 2******************
1 2633954 STRUT
1 2635814 BRACKET AS.

ACTION REQUIRED

Replace the 249-7123 Strut with a new 263-3954 Strut, and 263-5814 Bracket. Early production machines will require (2) 265-7783 Block Assemblies to limit door travel.

***** Parts Stock *****

Remove all 249-7123 Struts from parts stock..

***** Affected Product *****

See the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

***** Parts Stock *****

Submit one claim for all 249-7123 Struts removed from parts stock.

***** Affected Product *****


 
Show/hide table
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
 
Parts
Labor Hrs
Parts
Labor Hrs
Parts
Labor Hrs
0-3000
100%
1.0
0
0
0
0
NOTE: This is a 1.0?hr job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure


Illustration 1

  1. Remove existing door strut and mounting bracket.
  2. Install new 263-3954 Strut (A) and 263-5814 Bracket Assembly(B). See Illustration 1.


    3. Illustration 2


     
  3. Two new blocks (C) (265-7783) are required to limit the door opening angle on machines in Group 1. Install the blocks as shown in Illustration 2.

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING THE GOVERNOR MOTOR THAT MAY FAIL ON CERTAIN 311C, 312C, 314C, 315C, 318C, 320C, AND 321C EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE GOVERNOR MOTOR THAT MAY FAIL ON CERTAIN 311C, 312C, 314C, 315C, 318C, 320C, AND 321C EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM REWORKING THE AIR INLET TO PREVENT HEATER RELAY FAILURES ON CERTAIN 311C, 312C, 314C, 315C, 318C, 320C AND 321C EXCAVATORS PRODUCT IMPROVEMENT PROGRAM REWORKING THE AIR INLET TO PREVENT HEATER RELAY FAILURES ON CERTAIN 311C, 312C, 314C, 315C, 318C, 320C AND 321C EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW PUMP DRIVE SHAFT SEAL AND IMPROVED CASE DRAIN LINES ON CERTAIN M300C WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW PUMP DRIVE SHAFT SEAL AND IMPROVED CASE DRAIN LINES ON CERTAIN M300C WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW PUMP DRIVE SHAFT SEAL AND IMPROVED CASE DRAIN LINES ON CERTAIN M300 WHEELED EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW PUMP DRIVE SHAFT SEAL AND IMPROVED CASE DRAIN LINES ON CERTAIN M300 WHEELED EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW BRACKETS ON THE ARM REST IN ORDER TO PROTECT THE WIRING HARNESS ON CERTAIN 320C, 322C, 322C L, 325C, AND 330C LOG LOADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW BRACKETS ON THE ARM REST IN ORDER TO PROTECT THE WIRING HARNESS ON CERTAIN 320C, 322C, 322C L, 325C, AND 330C LOG LOADERS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FRONT BAFFLE AREA ON THE BOOM ON CERTAIN 330C EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE FRONT BAFFLE AREA ON THE BOOM ON CERTAIN 330C EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR IMPROVING THE BOOM AND STICK CYCLE TIMES IN COLD WEATHER BY REPLACING THE PILOT LINES ON CERTAIN M325C MATERIAL HANDLERS PRODUCT IMPROVEMENT PROGRAM FOR IMPROVING THE BOOM AND STICK CYCLE TIMES IN COLD WEATHER BY REPLACING THE PILOT LINES ON CERTAIN M325C MATERIAL HANDLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALTERNATOR ON CERTAIN 345B, 345B SERIES II, 385B L AND 5090B EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALTERNATOR ON CERTAIN 345B, 345B SERIES II, 385B L AND 5090B EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSTALLATION OF A CHECK VALVE KIT ON CERTAIN C9 MACHINE AND INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLATION OF A CHECK VALVE KIT ON CERTAIN C9 MACHINE AND INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE STICK THAT MAY CRACK ON CERTAIN 330C EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPAIRING THE STICK THAT MAY CRACK ON CERTAIN 330C EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE UPPER DISPLAY MONITOR ON CERTAIN M313C, M315C, M316C, M318C, AND M322C WHEELED HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE UPPER DISPLAY MONITOR ON CERTAIN M313C, M315C, M316C, M318C, AND M322C WHEELED HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TOP PISTON RING ON CERTAIN 3126 ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE TOP PISTON RING ON CERTAIN 3126 ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 249-6480 PRODUCT LINK KITS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 249-6480 PRODUCT LINK KITS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING VARIOUS PLASTIC CAB PANELS ON CERTAIN 312C, 315C, AND 318C HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING VARIOUS PLASTIC CAB PANELS ON CERTAIN 312C, 315C, AND 318C HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND ADJUSTING THE CARRIER ROLLER WHICH MAY BE MISALIGNED ON CERTAIN 365B L, 365B L SERIES II, 385B, 385B L, AND 5090B EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND ADJUSTING THE CARRIER ROLLER WHICH MAY BE MISALIGNED ON CERTAIN 365B L, 365B L SERIES II, 385B, 385B L, AND 5090B EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPAIRING SWINGFRAME CRACKS AT THE BOOM CYLINDER MOUNTS ON CERTAIN 5110B EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPAIRING SWINGFRAME CRACKS AT THE BOOM CYLINDER MOUNTS ON CERTAIN 5110B EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR RETIGHTENING THE SPROCKET BOLTS ON CERTAIN 315C L EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR RETIGHTENING THE SPROCKET BOLTS ON CERTAIN 315C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL 199-4611 WASHERS FROM DEALER STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL 199-4611 WASHERS FROM DEALER STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 199-4611 WASHER FOR THE FINAL DRIVE ON CERTAIN 385B, 385B L, AND 5090B EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 199-4611 WASHER FOR THE FINAL DRIVE ON CERTAIN 385B, 385B L, AND 5090B EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 10R2008 CYLINDER HEAD ASSEMBLIES FROM PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 10R2008 CYLINDER HEAD ASSEMBLIES FROM PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRAVEL MOTOR CASE DRAIN LINES ON CERTAIN 330C AND 330C L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRAVEL MOTOR CASE DRAIN LINES ON CERTAIN 330C AND 330C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM TO PROVIDE DECALS AND A NEW OPERATION AND MAINTENANCE MANUAL FOR CERTAIN CATERPILLAR PIN GRABBER COUPLERS PRODUCT IMPROVEMENT PROGRAM TO PROVIDE DECALS AND A NEW OPERATION AND MAINTENANCE MANUAL FOR CERTAIN CATERPILLAR PIN GRABBER COUPLERS
PRODUCT SUPPORT PROGRAM FOR REPLACING LINE RELIEF VALVES ON CERTAIN 345B AND 345B SERIES II HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING LINE RELIEF VALVES ON CERTAIN 345B AND 345B SERIES II HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN DRIVE ON CERTAIN 315C EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN DRIVE ON CERTAIN 315C EXCAVATORS
Back to top
Contacts My AVS
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.