PRODUCT SUPPORT PROGRAM FOR REPLACING VARIOUS PLASTIC CAB PANELS ON CERTAIN 312C, 315C, AND 318C HYDRAULIC EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING VARIOUS PLASTIC CAB PANELS ON CERTAIN 312C, 315C, AND 318C HYDRAULIC EXCAVATORS

Usage:

SEBE9104

March 10, 2005
U-80
O-69


 
After failure only

PRODUCT SUPPORT PROGRAM FOR REPLACING VARIOUS PLASTIC CAB PANELS ON CERTAIN 312C, 315C, AND 318C HYDRAULIC EXCAVATORS

5258
PS50906
NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50906" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

March 31, 2007

PROBLEM

On various plastic panels inside the cab of the 312C, 315C, 318C hydraulic excavators, cracks may appear due to the use of a cleaning product on the assembly line which was not fully compatible with the plastic material, associated with too high constraint level into the plastic component.

AFFECTED PRODUCT

Model Identification Number
312C BNN477-568

DBN162-187

312C L CBT798-945

BWH191-264

315C ANF189-307
318C BTG196-242

DAH178-294

FAA208-292

PARTS NEEDED

Depending on what part number has been cracked, replace by the same part number.
 

Qty

Part Number

Description

1 1282135 SCREW
1 1996400 COVER
2 2565019 SCREW
1 1282136 SCREW
1 2019722 COVER
1 1785521 COVER
1 2184256 COVER
1 1785548 COVER
1 2184257 COVER

ACTION REQUIRED

See the attached Rework Procedure.
 

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts
Labor Hrs
Parts
Labor Hrs
Parts
Labor Hrs
0-2500
0-24 mos
100%
1.0
0
0
0
0
NOTE: This is a 1.0-hr job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 

Attach. (1-Rework Procedure)

Rework Procedure

  1. Removed the cracked panel. Install the new panel, using same part number.
  2. Straighten up cab brackets, in order to avoid any stress when you tighten the panels in the cab.
  3. Mount the new plastic panels without any stress (no need to press on the plastic panels to mount them). If you change panel 218-4257 (rear RH side plate), use screws 256-5019, 128-2136 128-2135 as shown on Illustration 1.
  4. Torque all panel screws to 6 Nm +-1.
Note: Use only soapy water for cleaning.
 

Illustration 1

Caterpillar Information System:

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