PRODUCT SUPPORT PROGRAM FOR REPLACING THE UPPER DISPLAY MONITOR ON CERTAIN M313C, M315C, M316C, M318C, AND M322C WHEELED HYDRAULIC EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE UPPER DISPLAY MONITOR ON CERTAIN M313C, M315C, M316C, M318C, AND M322C WHEELED HYDRAULIC EXCAVATORS

Usage:

SEBE9050

February 3, 2005
U-31
A-22
D-26
O-28

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*After failure only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE UPPER DISPLAY MONITOR ON CERTAIN M313C, M315C, M316C, M318C, AND M322C WHEELED HYDRAULIC EXCAVATORS
7490, 7610, 7620		PS50912

NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50912" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

February 28, 2007

PROBLEM

The upper display of the WEX monitor in the cab can be faulty. The problem is recognized by noticing missing segments in the coolant temp, hyd oil temp, fuel level, and speed dial displays. These missing segments result in erroneous temp and level readings, unreadable speed dial position and poor appearance.

AFFECTED PRODUCT

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Model	Identification Number
M313C	BDR88-692
M315C	BDM312-768
M316C	BDX90-872
M318C	BCZ211-992 BEB197-263
M322C	BDK122-426 BDY234-371

PARTS NEEDED

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Qty	Part Number	Description
1	2437058	CONTROL GROUP

SOFTWARE NEEDED

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Part Number	Description
2626943	SOFTWARE GROUP

ACTION REQUIRED

Replace the old monitor with the new monitor. Flash the monitor with the 2626943 Software Group that is available on SISWeb.

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-6000 0-60 mos	100%	1.0	0	0	0	0
NOTE: This is a 1.0?hr job.

PARTS DISPOSITION

NOTE: All dealers are to make sure the outside of the shipping container is marked PS50912. ***** U.S. and Canadian Dealers *****

Return all of the monitors that are removed from the machine and a copy of the claim to:

Caterpillar Inc.

Attn: Supplier Recovery PI7
Service Claims Room
8201 N. University
Peoria, IL 61615

Caterpillar Inc.

Attn: Core Receiving, Dock 3
Dennis Brown - Rework
202 Cardinal Drive
Corinth, MS 38834 ***** APD in Australia *****

Return all of the monitors that are removed from the machine and a copy of the claim to:

Caterpillar of Australia

Warranty Claims Area
1 Caterpillar Drive
Tullamarine Vic 3043 ***** EAME Dealers *****

Contact:

Claim Section Supervisor

Grimbergen Parts Depot

Caterpillar Overseas S.A.

Warranty Claims Area / PS50912
Humbeeksesteenweg, 98
1850 Grimbergen, Belgium ***** All Other Dealers ***** Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.