PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE POWERED ACCESS STAIR SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE POWERED ACCESS STAIR SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS

Usage:

TEBE8243-00

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24Oct2018

U-598

A-434

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE POWERED ACCESS STAIR SWITCH ON CERTAIN 797F OFF-HIGHWAY TRUCKS
7332 1435 7254		PI32950

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32950" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32950" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Apr2019	31Oct2019

PROBLEM

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The powered access switch needs to be inspected and possibly replaced on certain 797F Off-Highway Trucks. The existing switch may be the incorrect part number resulting in the switch not returning to center after being actuated.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00600-00609, 612-617, 624-643 LTZ00140-00141

PARTS NEEDED

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Qty	Part Number	Description
1	3083527	SWITCH AS-TOGGLE (if needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect the switch for the powered access stairs. If a 213-0455 switch is installed, replace the switch.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE POWERED ACCESS STAIR SWITCH

MODELS INVOLVED - CERTAIN 797F OFF-HIGHWAY TRUCKS

Dear Cat Product Owner:

The switch for the powered access stairs needs to be inspected and possibly replaced on the products listed below. The existing switch may be the incorrect part number resulting in the switch not returning to center after being actuated. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 24Oct2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 24Oct2018 Service Letter