PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN PTO SHAFTS FROM DEALER PARTS STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN PTO SHAFTS FROM DEALER PARTS STOCK

Usage:

TEBE8281-00

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10Oct2018

U-579

A-419

D-504

O-510

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Parts stock action only	PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN PTO SHAFTS FROM DEALER PARTS STOCK
1207 7750		PI70723

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jan2019

PROBLEM

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The existing shafts may have surface blemishes.

ACTION REQUIRED

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Remove 146-7399, 290-1630, 315-0633, 315-3096, 390-0481, 4P-3550, 4P-3743 Shaft AS with packaging label dates from D02M01Y18 through D06M08Y18 from dealer stock (see Image 1 for date code location). All parts in Morton Stock have been cleared, parts packaged or shipped from Caterpillar parts depots after August 6, 2018 are not affected.

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Image1

SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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NACD:

Hold all 146-7399, 290-1630, 315-0633, 315-3096, 390-0481, 4P-3550, 4P-3743 Shaft AS for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

EAME, LACD, and APD:

Hold all 146-7399, 290-1630, 315-0633, 315-3096, 390-0481, 4P-3550, 4P-3743 Shaft AS for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.