PRODUCT SUPPORT PROGRAM FOR REWORK OF THE LEFT TRAVEL MOTOR DRAIN HOSE ON CERTAIN 318F, 320, 323, 323F, 325F, 326D, 326F, 330D2, AND 330F NGH EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORK OF THE LEFT TRAVEL MOTOR DRAIN HOSE ON CERTAIN 318F, 320, 323, 323F, 325F, 326D, 326F, 330D2, AND 330F NGH EXCAVATORS

Usage:

TEBE8300-01

25Jan2019
(Revised 14Feb2019)


U-29
A-24
D-26
O-24

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REWORK OF THE LEFT TRAVEL MOTOR DRAIN HOSE ON CERTAIN 318F, 320, 323, 323F, 325F, 326D, 326F, 330D2, AND 330F NGH EXCAVATORS

5058 4351
PS46117
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46117" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 25Jan2019 Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Jan2021

PROBLEM

The existing left travel motor drain hose has been incorrectly connected to the lower side drain port on certain 318F, 320, 323, 323F, 325F, 326D, 326F, 330D2, and 330F NGH Excavators. An incorrectly connected drain port can result in air bleeding and travel motor seizure.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
320 BR600318-00404

HEX02106-02522

ZBN02519-02570
320 GC BR400215-00260

DKJ02165-02193

KTN00449-00539
323 BR900168-00180

DWE10107-10111

DWF00133-00135

RAZ00996-01209

YBL01758-01759
323F LN  MFY20092-20108
325F L  NDJ20369-20515
325F LCR  RBW20242-20307
326D 2L JFG10065

KER10346-10351, 10353-10368, 10370-10390, 10395-10397, 10404-10432
326F L EBK20010-20012

FBR20318-20401

GGJ20081-20094
326F LN  HCA20111-20129
330D 2L FEX10006-10015

XDR10131-10132
330F L HBT20119-20137

HCK20004-20070

JHF20001-20013

MBX20535-20669
330F LN JFR20146

KFA20001-20011
330F OEM  DPL00116-00117
*******Group  2*******
318F L FFT20019-20027

HCP20077-20094

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 7K1181 STRAP-CABLE
1 5110313 MOTOR GP-PISTON (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
2 7K1181 STRAP-CABLE
1 5110313 MOTOR GP-PISTON (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to M0099107, Special Instruction, "Rework Procedure of the Left Side Travel Motor Drain Hose Connection On Certain Excavators", to complete this Rework Procedure.

Note: If travel motor is broken, as a result of an incorrectly connected drain hose, replace it with new travel motor group.

Refer to the Disassembly and Assembly, for your machine below:

318F: UENR5585
323F: M0066628
325F: UENR6794
326/330F: UENR3313
320/GC/323: M0080364
326/330D2: UENR6134

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-5000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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