PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRACK GUIDES ON CERTAIN 301.7CR MINI HYDRAULIC EXCAVATORS
Usage:
TEBE8421-00
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| 04Dec2018 |
D-600
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| Priority Parts stock action needed | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRACK GUIDES ON CERTAIN 301.7CR MINI HYDRAULIC EXCAVATORS |
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| 7750 | PI32968 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32968" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32968" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 30Jun2019 | 31Dec2019 |
PROBLEM
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| The existing 521-4095 Track Guide (LH) and 521-4096 Track Guide (RH) can interfere with the track shoes when the track tension is low on certain 301.7CR Mini Hydraulic Excavators. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 301.7 CR | JH700127-00148, 153-158, 163-172, 178-186, 189-190 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 2 | 5717124 | GUIDE-LH |
| 2 | 5717125 | GUIDE-RH |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 39% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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Remove all 521-4095 Track Guides (LH) and 521-4096 Track Guides (RH) from dealer parts stock. |
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| Replace the existing 521-4095 Track Guide (LH) and 521-4096 Track Guide (RH) with a new 571-7124 Track Guide (LH) and 571-7125 Track Guide (RH) on two tracks. One 571-7124 and one 571-7125 for each track. 1. Loosen three bolts (1), then remove existing track guide (2). Refer to Image1. 2. Install new track guard (3), then tighten three bolts (1) to a specified torque of 55 +/- 10 N.m. |
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| Image1 |
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| Image2 |
OWNER NOTIFICATION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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| NOTE: This is a 1.0-hour job | |||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| EXAMPLE COPY OF OWNER NOTIFICATION PX Corporation 3240 Arrow Drive Anywhere, NY 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRACK GUIDES MODELS INVOLVED - CERTAIN 301.7CR MINI HYDRAULIC EXCAVATORS Dear Cat Product Owner: The existing track guides needs to be replaced on the products listed below. The existing track guides can interfere with the track shoes when the track tension is low. You will not be charged for the service performed. Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. If you are no longer the owner of this product(as), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 04Dec2018 when scheduling this service. We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 04Dec2018 Service Letter |
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