PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 320, 320F, 323F, AND 325F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 320, 320F, 323F, AND 325F EXCAVATORS

Usage:

TEBE8528-01

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11Dec2018

(Revised 19Feb2019)

U-693

A-502

D-614

O-608

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 320, 320F, 323F, AND 325F EXCAVATORS
108M 108K		PS53918

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53918" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Dec2018 Service Letter. Changes have been made to the Action Required and Service Claim Allowances.

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TERMINATION DATE

31Dec2020

PROBLEM

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The existing DEF manifold can fail to communicate DEF level, DEF temperature and DEF quality on certain 320, 320F, 323F, and 325F Excavators. If failure occurs the engine ECM will generate fault code 1235-9 along with the associated inducement code 5246-0.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320	HEX00111-00112, 115-120, 122-200, 202-2822, 10001-10090, 10092-10182, 10184-10186, 10188-10216, 10218-10219, 10221-10225, 10227-10232, 10240, 10242
320 GC	KTN00103-00105, 107-603, 605-623, 10001-10041, 10043-10047, 10049-10056
325F	XAA00179-00181, 183-474, 10001-10463
325F L	NDJ20001-20654, 20656-20660, 20662
325F LCR	RBW20001-20356, 20358-20373 YCA00134-00384, 10001-10318
325F LRC OEM	CPF90200-90204

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*****Group 2*****
320F L	NHD00115-00280, 10001-10589 YBM00006, 159-416, 10001-10612
320F OEM	HCG10101
323F LN	MFY20001-20123 YEC00187-00188, 10001-10125
323F LN - SA OEM	RGP10101-10138
323F OEM	P7P00101-00134
323F SA	FA200101-00129, 10101-10141

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4623232	MANIFOLD GP-CONT (If Needed)
1	ENGSOFTWARE	ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4623610	MANIFOLD GP-CONT (If Needed)
1	ENGSOFTWARE	ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Upon arrival at the machine ensure that the DEF system (including tank and lines) is fully thawed and at least half full of DEF.

2. If the machine is reporting two or more of the following codes (1761-17, 1761-18 and 1761-1) at the same timestamp alongside the active inducement code 5246-0 without reporting 5392-31, this is an indication that the level is being incorrectly reported due to software.

3. Update machine with the latest engine software. Check SIS Web for the latest software version.

4. Operate the machine for several minutes to confirm that the DEF level has responded, and the fault and inducement codes have cleared.

5. If fixed return the machine to service, else proceed to step 6.

6. If the machine is reporting error code 1235-9 along with the associated inducement code 5246-0 follow the Troubleshooting Guide to locate which node on CAN C is not communicating. Confirm that the ?Aftertreatment #1 DEF Tank Quality Sensor? is the fault.

7. Replace the DEF manifold.

8. Operate the machine for several minutes to confirm fix. Then return the machine to service.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-3000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 1
0.5-hour is allowed for updating the software. An additional 3.5 hours is allowed if needed to replace the manifold.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-3000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 0.5-hour job for Group 2
0.5-hour is allowed for updating the software. An additional 3.5 hours is allowed if needed to replace the manifold.