PRODUCT SUPPORT PROGRAM FOR REWORKING THE ENGINE SOFTWARE AND DIESEL PARTICULATE FILTER ON CERTAIN C3.4B INDUSTRIAL ENGINES
Usage:
TEBE8515-01
Show/hide table
| 18Dec2018 |
| (Revised 26Mar2019) |
U-738
D-158
Show/hide table
| Before/After | PRODUCT SUPPORT PROGRAM FOR REWORKING THE ENGINE SOFTWARE AND DIESEL PARTICULATE FILTER ON CERTAIN C3.4B INDUSTRIAL ENGINES |
|
| 108U 1050 108F 1920 | PS46093 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46093" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 18Dec2018 Service Letter. A change was made to the Mail Codes. |
Show/hide table
TERMINATION DATE |
| 31Dec2020 |
PROBLEM
Show/hide table
| The Diesel Particulate Filter core may fail on certain C3.4B Industrial Engines. The failures may result in loss of power and a blocked Diesel Particulate Filter. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| C3.4B | CJG01859-01865, 1867, 1869-1870, 1901-1910, 1994, 2268, 2272, 2323-2324, 2364-2365, 2367-2374, 2376-2377, 2414, 2430-2439, 2441-2446, 2454-2456, 2458-2460, 2462-2463, 2482, 2529, 4411-4414, 4453-4465, 4999-5025, 5048-5050, 5069-5088, 5090-5095 CNW00578-00579, 581-587, 666, 668-674, 677, 680, 684, 708, 730-738, 740-744, 746, 748-750 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 1 | 20R3615 | KIT-FILTER (After Failure Only) |
| 1 | 3793061 | SEAL (After Failure Only) |
| 1 | 3793064 | SEAL-O-RING (After Failure Only) |
| 1 | 3879343 | CLIP (After Failure Only) |
| 1 | 4732321 | ENGINE SOFTWARE |
| 1 | 4813598 | FILTER AS (After Failure Only) |
| 1 | GND_WIRE_KIT | Regen Interlock GND Wire Kit (See Action Required) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| Before Failure: 1 - Update Engine Software, refer to Troubleshooting ? ECM Software ? Install, ensure to follow the steps to save the Engine Configuration data. 2 - Apply Carlson Service Number 14CP-013 - Regeneration Interlock Ground Wire Kit, contact a Carlson Paving Products Dealer for Kit Part Number 14CP-013. After Failure: 1 - Refer to Steps 1 and 2 of the Before Failure actions. 2 - Service CCB Filter and replace with new filter, refer to Operation and Maintenance Manual ? Engine Crankcase Breather element ? Replace. 3 - Remove Diesel Particulate Filter, Refer to Disassembly and Assembly - Diesel Particulate Filter - Remove - wall Flow Diesel Particulate Filter. 4 - Move the Diesel Particulate Filter Assembly to a suitable work surface. 5 - Refer to Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)), remove V Band Clamps (1) and (4), carefully split assembly and remove DPF Canister element. 6 - Using new DPF Kit Filter, reassemble the Diesel Particulate Filter Assembly noting the alignment marks previously made in Step 3, refer to Specifications - Diesel Particulate Filter (Wall Flow Diesel Particulate Filter(DPF)). 7 - Reinstall the Diesel Particulate Filter assembly, Refer to Disassembly and Assembly - Diesel Particulate Filter - Install - wall Flow Diesel Particulate Filter. 8 - As the DPF has been replaced, ensure the ?DPF Replacement Reset? procedure is performed using CAT ET, refer to Troubleshooting - Service Tool Features - Components Replacement Resets. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
0-60 mo |
||||||
Show/hide table
| NOTE: This is a 1.5-hour job | ||||||
| Note an additional 4.5 hours is allowed for After Failure. |
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SOFTWARE (SECONDARY) ON CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SOFTWARE (SECONDARY) ON CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE COUPLING PLATE BOLTS ON CERTAIN C32 GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE COUPLING PLATE BOLTS ON CERTAIN C32 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE JACKET WATER PUMP CIRCUIT AND RADIATOR ON CERTAIN G3516 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWORKING THE JACKET WATER PUMP CIRCUIT AND RADIATOR ON CERTAIN G3516 GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPAIRING/REPLACING THE JOYSTICKS ON CERTAIN 301.5, 301.6, 301.7, 301.8 AND 302 MINI HYDRAULIC EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPAIRING/REPLACING THE JOYSTICKS ON CERTAIN 301.5, 301.6, 301.7, 301.8 AND 302 MINI HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE RADIATOR FAN ON CERTAIN 3516C 50 HZ GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE RADIATOR FAN ON CERTAIN 3516C 50 HZ GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 2630034 AND 3478748 ROCKER ARM ASSEBMLIES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 2630034 AND 3478748 ROCKER ARM ASSEBMLIES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING CAMSHAFT AND FOLLOWERS ON CERTAIN C32 MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING CAMSHAFT AND FOLLOWERS ON CERTAIN C32 MARINE ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRACK GUIDES ON CERTAIN 301.7CR MINI HYDRAULIC EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRACK GUIDES ON CERTAIN 301.7CR MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR RELOCATING THE OIL TEMPERATURE SENSOR ON CERTAIN DG60 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR RELOCATING THE OIL TEMPERATURE SENSOR ON CERTAIN DG60 GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE EXHAUST MANIFOLD ON CERTAIN G3512H, G3516H, AND G3520H GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE EXHAUST MANIFOLD ON CERTAIN G3512H, G3516H, AND G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE HARNESS, LOAD CABLES AND GROUND CABLES ON CERTAIN XQC1600 POWER MODULES PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE HARNESS, LOAD CABLES AND GROUND CABLES ON CERTAIN XQC1600 POWER MODULES
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING REDUNDANT BRAKE PILOT LINE CIRCUIT ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING REDUNDANT BRAKE PILOT LINE CIRCUIT ON CERTAIN 794 AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE ON CERTAIN WSP255 WELL STIMULATION PUMPS PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE ON CERTAIN WSP255 WELL STIMULATION PUMPS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C4.4 INDUSTRIAL ENGINES, XQ115, AND XQ125 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C4.4 INDUSTRIAL ENGINES, XQ115, AND XQ125 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 320, 320F, 323F, AND 325F EXCAVATORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN 320, 320F, 323F, AND 325F EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C3.4B INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C3.4B INDUSTRIAL ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 308-7298 WATER SEPARATOR AND FUEL FILTER ASSEMBLIES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 308-7298 WATER SEPARATOR AND FUEL FILTER ASSEMBLIES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND POSSIBLY REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODCUTS PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND POSSIBLY REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODCUTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C4.4 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN C4.4 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRACK ADJUSTER PISTON O-RING SEAL ON CERTAIN 374F AND 390F EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRACK ADJUSTER PISTON O-RING SEAL ON CERTAIN 374F AND 390F EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES