PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE8547-00
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| 18Dec2018 |
U-730
A-528
D-645
O-637
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| Before/After | PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS |
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| 108I 1920 7610 | PS46090 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46090" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2020 |
PROBLEM
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| Certain Caterpillar Products may have a problem with the DEF injector. DEF Dosing Unit/Actuator Diagnostic trouble codes (3361/3821) can be triggered which can lead to a system inducement. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 320 | HEX00111-00112, 115-120, 122, 133, 136, 142, 152, 154, 159, 161, 163, 165-166, 168-172, 174, 177-178, 180, 186, 188, 196, 205, 209, 214, 216, 222, 226, 228-229, 232-235, 239, 245-246, 249, 257, 259, 267-268, 272-273, 275, 279, 281, 290, 293-294, 301, 307, 309, 312, 314, 316-319, 322-323, 326-327, 334-336, 338, 348, 352-354, 356, 358, 361, 372, 375, 377, 385-388, 390, 399, 402-403, 407-409, 414, 417-418, 424, 432, 439, 441, 445-446, 460, 477, 481, 485, 504-505, 507, 514, 521-525, 529, 531, 541, 543-544, 546-548, 551, 554, 556, 559, 568, 574, 578, 581-584, 587-589, 592-594, 597, 599, 601, 604, 606, 608, 612, 614, 617-622, 625, 628, 631, 637-638, 649, 651-654, 656, 658-660, 663, 665-667, 669, 671, 673-675, 677-678, 680-682, 684-685, 688, 690-691, 693, 695, 697-699, 702 |
| 320 GC | KTN00103-00105, 107-115, 124, 126-127, 129-130, 138-139 |
| 320F L | NHD00115, 121, 123-124, 126, 128-129, 131, 134, 140, 142, 144-150, 152, 155-160, 162-163, 167-169, 171-174, 177, 180, 182-183, 186, 188-190, 193-194, 197, 201, 203, 205, 207-208, 210-214, 218, 222-223, 225-227, 232-238, 240-241, 244, 247, 250, 252-253, 255, 261-262, 265-266, 269-272, 274, 276-277, 279-280, 10001-10004, 10006-10007, 10011-10012, 10023-10024, 10027, 10030, 10032-10033, 10035, 10039, 10041, 10043-10044, 10046-10051, 10053-10059, 10062, 10064-10067, 10069-10072, 10075-10076, 10078, 10084, 10088, 10093-10094, 10096, 10100-10101, 10103, 10107-10109, 10112, 10114-10115, 10117-10121, 10123-10125, 10127-10128, 10131-10132, 10134-10135, 10139-10142, 10145-10147, 10150-10151, 10153-10154, 10156-10157, 10159, 10161, 10163-10166, 10168, 10172, 10175, 10179-10181, 10187, 10191, 10194-10196, 10198-10199, 10201-10203, 10205-10206, 10208-10212, 10215-10216, 10219-10220, 10223, 10227-10228, 10232, 10235-10237, 10240-10244, 10246-10248, 10252, 10259, 10261, 10265, 10267, 10271-10272, 10275-10276, 10280, 10282-10283, 10285-10288, 10291, 10293, 10302, 10306-10308, 10313-10314, 10316-10320, 10323-10326, 10328-10333, 10335-10336, 10338, 10340, 10345, 10348, 10351, 10353, 10361-10362, 10365, 10368, 10372, 10374-10377, 10380-10382, 10385-10388, 10390, 10392, 10396, 10400, 10402-10404, 10410-10412, 10415-10416, 10418-10419, 10421-10428, 10430-10434, 10439, 10442-10444, 10446, 10450-10451, 10453-10454, 10456, 10461, 10464-10466, 10473, 10475-10478, 10480-10481, 10485, 10487, 10496-10497, 10501, 10514, 10527, 10532, 10534-10535, 10538, 10541, 10548-10549, 10556, 10560-10561, 10571, 10573, 10575, 10578-10579, 10581 YBM00006, 159-162, 166-169, 179, 181, 184, 190, 193-195, 199-200, 204, 212, 216-218, 220-221, 223-225, 227, 230-231, 233, 235, 237, 240, 242, 244-245, 247, 250-251, 253-256, 258-264, 271, 273, 275, 277, 280, 282-283, 285, 287, 289, 292-293, 295-296, 298, 300, 302, 306, 309-311, 315-316, 318-319, 323, 326, 331, 335, 339, 342-344, 346, 348-351, 354-357, 359-362, 365, 368, 370-371, 377-380, 382, 385-388, 390, 392, 394, 397-398, 401-403, 405, 409-411, 413-415, 10003-10006, 10008-10010, 10013-10016, 10018-10020, 10022, 10025-10026, 10028-10029, 10032-10033, 10037-10038, 10042-10046, 10048, 10050-10054, 10059, 10063-10065, 10067, 10070, 10073-10074, 10077-10080, 10082, 10085, 10091, 10093-10094, 10097-10098, 10101, 10103-10110, 10113-10115, 10118, 10126, 10129, 10131-10132, 10138-10140, 10143-10145, 10148, 10152, 10161, 10163-10171, 10173, 10176, 10178, 10180-10181, 10183, 10185, 10188, 10191-10192, 10196, 10199, 10203, 10205-10206, 10210-10213, 10216-10218, 10220-10221, 10224-10225, 10228, 10230-10231, 10234, 10236, 10238-10239, 10243-10245, 10250, 10252, 10254, 10256, 10258, 10261-10262, 10266, 10269, 10271, 10274-10275, 10278, 10280, 10282, 10285-10286, 10293-10296, 10300, 10302, 10307, 10310, 10312, 10315-10318, 10320-10321, 10323, 10325, 10332-10333, 10335-10337, 10339-10340, 10342, 10344, 10346-10354, 10358-10360, 10362-10363, 10365-10367, 10369-10370, 10372, 10379-10381, 10384-10389, 10391, 10393, 10395, 10398-10400, 10402, 10404, 10406, 10408-10410, 10413, 10415, 10417-10418, 10420-10424, 10426-10429, 10432, 10437-10439, 10442-10444, 10447, 10450, 10452, 10454-10455, 10458-10459, 10461, 10463-10464, 10466, 10468, 10472-10473, 10475-10477, 10479-10483, 10488-10491, 10493-10496, 10498-10500, 10502, 10505-10506, 10508, 10511, 10513-10516, 10518-10520, 10523-10530, 10533, 10536-10537, 10539, 10542, 10548-10549, 10551-10552, 10555-10562, 10568, 10570-10572, 10574-10576, 10582, 10586-10587, 10591, 10594, 10602, 10607, 10609 |
| 320F OEM | HCG10101 |
| 323F LN | MFY20002-20003 YEC10005, 10007, 10015, 10017-10019, 10023, 10029-10030, 10035-10037, 10039, 10042-10044, 10046, 10051, 10054-10056, 10062-10066, 10068, 10074-10075, 10079-10080, 10084-10086, 10088-10089, 10091-10093, 10098, 10107-10108, 10114-10115, 10121, 10124 |
| 323F SA | FA200102-00103, 109-110, 112, 117-119, 121-124, 126-129, 10101-10103, 10106-10108 |
| 325F | XAA00179-00180, 184-189, 191-193, 196-198, 200-201, 203, 207-209, 211-215, 217-219, 222, 224-228, 230, 232-236, 238-240, 242-243, 247-258, 260-261, 265, 268-269, 274, 276, 278-279, 281, 283, 286-287, 289-292, 295, 300-302, 304-311, 313, 317, 320-325, 329-330, 333-334, 336-339, 344-345, 348-350, 352-353, 355, 359, 361, 363, 365, 367, 370-378, 380-382, 384-385, 387-389, 391-395, 398-399, 401, 403-405, 407-411, 413-416, 418-425, 427-429, 431, 433-434, 436, 438, 440-441, 443-446, 448-452, 454-456, 458-460, 466-468, 472, 474, 10002-10003, 10005-10016, 10018-10019, 10021-10022, 10025, 10027, 10029-10031, 10033, 10036-10040, 10043, 10045-10052, 10054, 10056, 10058-10061, 10063-10064, 10067, 10070, 10072, 10074, 10077-10078, 10081-10089, 10091-10092, 10094-10095, 10097-10100, 10102-10103, 10105, 10109-10112, 10114-10117, 10119-10120, 10122-10123, 10125, 10128-10131, 10134-10136, 10140-10142, 10144, 10146-10147, 10149-10153, 10156-10165, 10167, 10169-10171, 10173-10177, 10180-10182, 10185, 10188-10190, 10194-10195, 10197-10200, 10202-10204, 10206-10207, 10209, 10211-10212, 10214-10219, 10221-10222, 10224-10231, 10234-10235, 10237-10238, 10242-10244, 10247-10249, 10252-10257, 10259, 10261-10265, 10270-10272, 10274, 10276-10280, 10283-10288, 10290-10300, 10302-10303, 10307-10309, 10312-10313, 10316-10317, 10319-10321, 10323-10327, 10329, 10332-10333, 10336, 10339-10340, 10346-10347, 10349-10353, 10355, 10357-10364, 10367, 10369, 10372-10374, 10376-10377, 10380-10383, 10386, 10388-10389, 10391, 10398, 10400-10402, 10406, 10411-10413, 10417, 10425-10426, 10428-10429, 10431, 10433-10435, 10438, 10441, 10443-10444, 10447, 10451-10454, 10456-10459, 10462-10463 |
| 325F L | NDJ20001, 20004, 20007-20009, 20013-20015, 20017-20020, 20023-20028, 20030-20042, 20044-20045, 20049-20050, 20052-20054, 20056-20063, 20065-20066, 20068, 20070, 20072-20074, 20076, 20078-20079 |
| 325F LCR | RBW20002-20010, 20012, 20015, 20018-20019, 20022, 20024-20025, 20028-20029, 20032, 20034, 20036 YCA00137-00138, 141-142, 144, 148, 150, 155, 158, 161-162, 164-166, 168, 171, 176-177, 179, 181, 183, 186-187, 189-190, 194-195, 199, 202, 209-210, 213-216, 218-219, 224, 228, 234, 236, 238, 240, 244, 251-254, 256, 258, 261, 264, 269-270, 272-273, 275-276, 278-279, 282-285, 288-289, 293-296, 299, 308, 312-313, 318, 323-324, 329-330, 332, 334, 338, 345-346, 350, 352, 354-355, 359-361, 364, 366-368, 370-372, 375-376, 378-379, 10002-10004, 10007-10008, 10010, 10013-10014, 10019, 10021-10022, 10027-10028, 10032, 10038-10039, 10041, 10043, 10046-10049, 10055-10056, 10058, 10061-10065, 10067, 10069, 10072, 10074, 10076, 10079-10080, 10083, 10085-10087, 10093, 10096-10099, 10101-10102, 10104, 10106, 10112-10113, 10115, 10117-10119, 10122, 10126-10128, 10130-10133, 10135, 10138-10139, 10142-10143, 10145, 10147-10148, 10151-10154, 10157, 10159, 10161-10163, 10166-10168, 10170-10173, 10176, 10179, 10182-10183, 10188, 10190-10191, 10193-10194, 10197, 10199-10200, 10202, 10206-10208, 10210-10212, 10214-10218, 10220-10221, 10223, 10233-10235, 10237-10240, 10242-10243, 10245-10253, 10257-10262, 10264-10266, 10269-10272, 10277, 10280, 10282, 10284-10285, 10289-10290, 10292, 10294, 10296-10298, 10301-10302, 10305, 10308-10309, 10311-10313 |
| 325F LRC OEM | CPF90200-90204 |
| CCS9 | C5200100-00143 |
| CP54B | P5400100-00105, 109, 117, 121, 125, 127, 129, 134, 138, 144, 147-148, 150-154, 156-157, 159-161, 165-167, 169, 172-175, 178-180, 182-183, 185, 188-189, 191-192 |
| CP56B | 48500100-00112 P5600102-00107, 110-111, 113, 117-120, 122-124, 127-128, 130-141, 143, 145, 147-151, 154, 158, 161, 163-164, 166, 168, 171, 173-174, 178, 180, 182, 184, 186-188, 190, 192, 197, 199, 201-203, 206, 210, 213-224, 227-230, 232-240, 242, 244-246, 249-251, 253-256, 258, 261-263, 265-268, 271-272, 274-280, 284-286, 289-290, 293-303, 305, 307-311, 313, 315-325, 327-328, 330, 332-333, 336, 338-343, 348-352, 355, 358-359, 361-370, 372-377, 379-388, 392-393, 395-400, 403-404, 407, 409-410, 412, 415, 421-422, 424-425, 427-428, 430-432, 434-435, 437-441, 443, 445-446, 448 |
| CP68B | P6800100-00102 |
| CP74B | 49100100 P7400100-00107 |
| CS54B | 48200100-00109, 111-128, 130, 132-152, 154-188 CS500101, 103-106, 108-110, 120-121, 123-124, 126, 128, 131-133, 135, 138, 141-145, 147-154, 156-157, 160, 163, 167, 169, 172-174, 177-183, 187-188, 191-194, 196, 198-202, 205, 207-220, 223-225, 227, 229, 231-234, 236-238, 240-245, 247-248, 250-253, 255-258, 260-263, 266-269, 271, 275-276, 278-281, 284-285, 289, 292, 295, 302, 307-308, 310-311, 314-317, 319-323, 329-333, 335-337, 339-342, 344-346, 350-351, 354, 358, 360, 363, 367, 371, 374-375, 377, 379, 381, 383-385, 389, 391, 393-397, 399-402, 407, 410-412, 414, 416-418, 422-423, 425-427, 430-434, 436-437, 442-444, 447, 449-450, 455-457, 459-462, 466-468, 470, 472-474, 476-478, 480, 482, 485-486, 489, 491-492, 499-501, 503, 505-506, 508-509, 511-512, 514, 517-518, 522-524, 526, 530-532, 534, 536-539, 542, 544-545, 551-555 |
| CS56B | 48400100, 102-110, 112-119, 121-126, 128, 130-137, 139-141, 143-153, 155-158, 160-162, 164-167, 170-174, 176, 178-182, 184-193, 195-199, 202-211, 213-214 S5600101-00103, 105-108, 110-112, 114, 116, 118-119, 121-127, 129, 131-133, 137-138, 142-146, 149-158, 160-168, 170-172, 174, 176-179, 181-182, 184-191, 193-194, 196, 198, 201-203, 205-206, 208-209, 211-214, 216-225, 227, 229, 232-235, 237, 239-244, 246-249, 252-253, 256-267, 269, 274-280, 282-283, 285-287, 291, 293, 297-305, 307-312, 314-324, 327-333, 335-339, 341-347, 349-352, 354, 356-362, 364-370, 372, 374-387, 389-392, 395-396, 398, 400-402, 404-405, 407-410, 412-416, 420, 423-424, 427, 429-430, 432-438, 440, 442-445, 448, 452-454, 458, 461-464, 469, 471-483, 485-487, 490-492, 496-502, 504-509, 512-513, 515-519, 521-525, 527, 529-533, 536, 538-540, 542-550, 555-560, 562-563, 565, 576, 580-581, 586-589, 594-595, 597, 599, 601-603, 605-615, 617-618, 621, 624-632, 634-638, 642-643, 645-646, 648-650, 654-655 |
| CS64B | 48600100-00106, 108-111, 113-115, 117-120, 122-126, 128-134, 137-143, 145, 147-151, 155, 157-158, 160-161, 164-165, 167, 170-177, 180-187 CW600100-00108 |
| CS66B | 48700100-00104, 106-111, 113-115, 117, 119-128, 130, 132-136, 138-140, 142-149, 151-153, 155-161, 163-174, 176, 178-193, 196-200, 202-203, 205-206, 208-210, 213-223, 225-243, 245-247, 251-252, 255-259, 262-265, 267-269, 271-275, 277, 279-280, 282-283, 285-286, 289-291, 294-298, 300-303, 305, 308-315, 317-319, 321, 323, 326-329, 331-332, 334, 341-342, 345, 348-349, 352-353, 358, 361-363, 365, 383 S6600100-00129 |
| CS68B | 48800100-00108, 110-112, 114-119, 121, 123, 125-127, 129-130, 132 CS800100-00107 |
| CS74B | 49000100-00102, 104-105, 107-109, 112-123, 125-128, 131, 133-138, 140-144, 146-147 CS400100-00117 |
| CS76B | 49200100-00102, 105-107, 112-115, 119-122, 125-127, 130, 132-134, 137, 139-141 |
| CS78B | 49300100-00105, 108-114, 117-118, 121-123, 125-127, 130, 133-135, 137, 140, 143-148, 151-155, 157-171, 174, 177-178, 181-182 S7800100-00109 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4716029 | MTG GP-INJECTOR (After Failure Only) |
| 1 | 5548955 | DEF SOFTWARE |
| 1 | ENGSOFTWARE | ENGINE SOFTWARE |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| New DEF System software is available that reduces the risk of an internal DEF injector leak by improved temperature management. Please update the DEF system software at the next opportunity. Ensure that all adjustments and repairs that are carried out to the Diesel Emission Fluid (DEF) system are performed by authorized personnel that have the correct training. Before beginning ANY work on the DEF system, refer to Operations and Maintenance Manual, "General Hazard" for safety information. Before Failure: Check that the engine software is the latest version before updating the DEF pump software. If the engine software is not the latest version, update the Engine Software first. If needed, update the engine software with the latest available in SIS WEB. Flash the DEF Pump ECM with the software listed in the Parts Needed or latest available in SIS Web. After Failure: Ensure the appropriate steps have been followed when diagnosing a DEF injector failure. Refer to UENR0662. If it is determined that replacement of DEF injector is required, refer to Disassembly and Assembly Manual - Diesel Fluid Injector - Remove and install. After the DEF injector has been replaced, perform the DEF system software update as detailed in the "Before Failure" section above. |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 0.5-hour job | ||||||
| An additional 1.5 hours is allowed for After failure. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SOFTWARE (SECONDARY) ON CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SOFTWARE (SECONDARY) ON CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS
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PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 2630034 AND 3478748 ROCKER ARM ASSEBMLIES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 2630034 AND 3478748 ROCKER ARM ASSEBMLIES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND POSSIBLY REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODCUTS PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND POSSIBLY REPLACING THE DEF INJECTOR ON CERTAIN CATERPILLAR PRODCUTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN CATERPILLAR PRODUCTS
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PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN C4.4 INDUSTRIAL ENGINES
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PRODUCT SUPPORT PROGRAM FOR INSTALLING SHIMS ON THE FRONT PINS ON CERTAIN 320, 320GC, AND 323 NGH EXCAVATORS PRODUCT SUPPORT PROGRAM FOR INSTALLING SHIMS ON THE FRONT PINS ON CERTAIN 320, 320GC, AND 323 NGH EXCAVATORS
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PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 484-0484 WATER PUMPS AND INSPECTING AND POSSIBLY REMOVING 560-8933 WATER PUMPS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 484-0484 WATER PUMPS AND INSPECTING AND POSSIBLY REMOVING 560-8933 WATER PUMPS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EC520 CONTROLLER ON CERTAIN 320, 323, AND 336 EXCAVATORS WITH 2D ADVANCED OR 3D GRADE PRODUCT SUPPORT PROGRAM FOR REPLACING THE EC520 CONTROLLER ON CERTAIN 320, 323, AND 336 EXCAVATORS WITH 2D ADVANCED OR 3D GRADE
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING/REPLACING THE GENERATOR SUPPORT BEAM ON CERTAIN 3412C GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING/REPLACING THE GENERATOR SUPPORT BEAM ON CERTAIN 3412C GENERATOR SETS