PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C3.4B INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C3.4B INDUSTRIAL ENGINES

Usage:

TEBE8538-01

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11Dec2018

(Revised 19Feb2019)

U-704

A-511

D-623

O-619

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE AND POSSIBLY REPLACING THE DEF MANIFOLD ON CERTAIN C3.4B INDUSTRIAL ENGINES
108H 1920		PS53928

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53928" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Dec2018 Service Letter. Changes have been made to the Action Required and Service Claim Allowances.

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TERMINATION DATE

31Dec2020

PROBLEM

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The existing DEF manifold can fail to communicate DEF level, DEF temperature and DEF quality on certain C3.4B Industrial Engines. If failure occurs the engine ECM will generate fault code 639-14 along with the associated inducement code 5246-0.

AFFECTED PRODUCT

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Model	Identification Number
C3.4B	CJ400255-00795, 4550-4551, 4919-4928, 5467, 5470-5471 CJ700252-00891

PARTS NEEDED

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Qty	Part Number	Description
1	4623219	MANIFOLD GP-CONT (If Needed)
1	ENGSOFTWARE	ENGINE SOFTWARE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Upon arrival at the machine please ensure that the DEF system (including tank and lines) is fully thawed and at least half full of DEF.

2. Update machine with the latest engine software. Check SIS Web for the latest software version.

3. If the machine is reporting a J1939 special instruction error code 639-14 along with the associated inducement code (5246-0) follow the TSG to locate which node is not communicating. Confirm that the ?Aftertreatment #1 DEF Tank Quality Sensor? is the fault.

4. Replace DEF manifold hardware.

5. Operate the machine for several minutes to confirm fix. Then return machine to service.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%