PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE ON CERTAIN WSP255 WELL STIMULATION PUMPS
Usage:
TEBE8524-00
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| 30Jan2019 |
U-39
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE ON CERTAIN WSP255 WELL STIMULATION PUMPS |
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| 7610 7620 7490 | PI32982 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32982" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32982" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 31Jul2019 | 31Jan2020 |
PROBLEM
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| New software is available to be flashed on certain WSP255 Well Stimulation Pumps. The existing software can reset to default settings when flashed over which will cause issues with data management. |
AFFECTED PRODUCT
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| Model | Identification Number |
| WSP255 | FNK49968, 50048, 50321-50323, 50491-50496, 50558-50559, 50661-50664, 50751-50754, 50772-50775, 50853-50855, 50960-50962, 50966, 51012-51019 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 5673054 | SFWR GP-A4038 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| If flashed with the previous flash file 558-3035, or flashing with the current flash file 567-3054, or the latest available on SIS Web on to the A5P1 PEMS units, follow the instructions below. 1)Download an ECM replacement file prior to updating any software on the A5P1 PEMS kit. 2)Flash the updated software. 3)Load the ECM replacement file that was previously saved and ensure all parameters have been programmed correctly for the pump the kit is installed on. If the flash of file 558-3035 or 567-3054 has previously taken place the following steps should be taken to insure the configuration remains correct. 1) Make sure the SEA is still enabled (Well Stimulation Pump Condition Monitoring System Installation and System Enable Status should be Installed and Enabled. 2) Make sure the Firing Order, Diameter, Stroke Length, and Gear Ratio are all programmed according to the pump that is installed on the unit. |
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OWNER NOTIFICATION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 1.0-hour job | |||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
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| EXAMPLE COPY OF OWNER NOTIFICATION XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW SOFTWARE MODELS INVOLVED - WSP255 WELL STIMULATION PUMPS Dear Cat Product Owner: New software is available to be flashed on the products listed below. The existing software can reset to default settings when flashed over which will cause issues with data management. You will not be charged for the service performed. Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 30Jan2019 when scheduling this service. We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 30Jan2019 Service Letter |
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