PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SOFTWARE (SECONDARY) ON CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SOFTWARE (SECONDARY) ON CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS

Usage:

TEBE8511-00

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03Dec2018

U-670

A-485

D-594

O-589

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Safety	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE SOFTWARE (SECONDARY) ON CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS
7610 7620 7490 7601		PI11187

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI11187" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI11187" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The machine software needs to be replaced on certain 320, 320GC, 323, 336, and 336GC Excavators. The existing machine software can move a thumb at first key ON after the machine ECM is powered on.

AFFECTED PRODUCT

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Model	Identification Number
320	HEX00118, 120, 125, 146, 203, 598, 613, 666, 739, 867, 892, 895, 930, 937, 1033, 1045, 1162, 1172, 1186, 1356, 1396, 1474, 1625, 1674, 1704, 1790, 1931, 1935, 2019, 2032, 2041, 2043, 2051, 2070, 2104, 2135, 2168, 2177, 2195, 2202, 2204, 2230, 2239, 2247, 2249, 2264, 2279-2280, 2290, 2380, 2403, 2407, 2416, 2431, 2454, 2571, 2589, 2592, 2645, 2659, 2667, 2693, 2706, 2710-2711, 2715-2716, 2731-2733, 10030, 10282-10283, 10285, 10288, 10294, 10328, 10347, 10354-10355, 10358, 10375-10376, 10379, 10382, 10386, 10388, 10393-10394, 10396, 10398, 10400, 10402, 10408, 10415-10416, 10418, 10424, 10426-10427, 10430, 10436, 10440-10441, 10444, 10446, 10448, 10450-10451, 10455, 10457, 10465, 10471, 10476, 10480 ZBN00354, 406, 1343, 1380, 1494, 1496, 1625, 1658, 2192, 2271, 2281, 2297, 2526, 2528, 10199, 10211
320 GC	DKJ00357, 503, 1407, 1500-1501, 1580, 1604, 10153, 10179 KTN00314, 326, 331, 338, 387, 430, 438, 456, 471, 567, 574, 10061, 10063, 10066-10069, 10071-10074, 10076-10080, 10082-10091
323	RAZ00217, 323, 425, 492, 536, 573, 606-607, 968, 983, 1043, 1055, 1070, 1072, 1099, 1102, 1112, 1139, 1153, 1157, 1179, 1185, 1235-1237, 1253, 1259, 1277, 1284, 1303-1304, 1306, 1368, 1385, 1402, 10192, 10200, 10204 YBL00302, 698, 1186, 1326, 1454, 1569, 1758, 10026, 10029
336	JHD00158 YBN00158, 162
336 GC	EBJ00168, 171

PARTS NEEDED

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Qty	Part Number	Description
1	5699053	SFWR GP-A4000 (Monitor, If needed)
1	5708133	SFWR GP-A3000 (Machine/primary, If needed)
1	5733437	SFWR GP-A3012 (Machine/secondary)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the 570-8134 Machine Software (Secondary) with new 573-3437 Machine Software (Secondary). If the machine software (primary) and/or monitor software are not the latest software, the latest software should be updated at same time. Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
Note: Data changes for remote flash may be claimed as a miscellaneous expense. If remote flashing the software, no travel time and mileage should need to be claimed.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING REPLACING MACHINE SOFTWARE (SECONDARY)

MODELS INVOLVED - CERTAIN 320, 320GC, 323, 336, AND 336GC EXCAVATORS

Dear Cat Product Owner:

The machine software was recently updated, however, this version needs to be replaced on the products listed below. The existing machine software can move a thumb at first key ON after the machine ECM powered on. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the CAT.COM/SAFETY website and click on SUPPORT, then SAFETY SERVICES for more information. Please refer the dealer to their Service Letter dated 03Dec2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 03Dec2018 Service Letter

Rework Procedure

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Best Practices for Flashing Software:

- Download and install the latest version of Cat ET before flash.
- Download software files over a wired Internet connection.
- Flash the monitor via Ethernet with CatET Winflash.

1. Flash the 570-8133 Machine/Primary Software and 573-3437 Machine/Secondary Software using Cat ET. 570-8133 Machine Software is at Location 1 and 573-3437 Machine/Slave Software is at Location 2.

2. Flash the 569-9053 Monitor Software using CatET Winflash with Ethernet.

3. When software flashing has completed, wait 30 seconds and turn the key switch OFF.

4. Once the DEF purge light (2) turns OFF, turn the disconnect switch OFF for 3-5 minutes. Battery disconnect switch (1) is located on the left side of the machine behind the rear access door. Refer to Image1.5.1.

Image1.5.1

5. Turn the disconnect switch ON.

6. Turn the key switch ON.

7. Go into monitor: "Setting Service ECM Summary" and verify that the software updated to the new part number.

8. Confirm EOU Features functionality:

a. Position the machine on level ground in a suitable location to perform machine operation.

b. Check that Assist, Grade, and E-Fence are all operational throughout the full range of the implement reach.

c. If necessary, perform relevant calibrations and/or bucket measure-up. Refer to M0082996, Special Instruction, "GRADE System Setup and Calibration Procedure for the 2D and 3D on Next Gen Hydraulic Excavators".

Note: If you encounter issues during flash process (Cat ET disconnected, machine loses power, etc.):

- Refer back to the best practices