Usage:
06Dec2018 |
Priority | PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPAIRING/REPLACING THE JOYSTICKS ON CERTAIN 301.5, 301.6, 301.7, 301.8 AND 302 MINI HYDRAULIC EXCAVATORS |
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5705 5063 | PI32971 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32971" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32971" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
COMPLETION DATE |
TERMINATION DATE |
30Jun2019 | 31Dec2019 |
PROBLEM
The existing 5157112/">515-7112 and 5157113/">515-7113 Joystick Control Groups (right hand and left hand) need to be inspected on certain 301.5, 301.6, 301.7, 301.8 and 302 Mini Hydraulic Excavators. The screws holding the base of the joysticks together may not be fully seated and can loosen over time creating a failure. Any joysticks found with a screw not fully seated needs to be repaired or possibly replaced. |
AFFECTED PRODUCT
Model | Identification Number |
301.5 | MNH00104-00106, 108-117, 130 |
301.6 | MY600101-00102, 106 |
301.7 CR | JH700127-00172, 178-211, 222-225 |
301.8 | H8X00135-00142, 149-153 |
302 CR | RHM00146-00153, 159-160, 164 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 5157112 | CONT GP-JOYSTICK (After Failure Only) |
1 | 5157113 | CONT GP-JOYSTICK (After Failure Only) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to M0100793, Special Instruction, "Procedure to Rework the Joystick on Certain Mini Hydraulic Excavators". for the inspection instructions to complete this Rework Procedure. If the inspection determines that the joystick has a problem then complete one of the following: - If machine is unsold at the dealership, utilize the repair instructions found in M0100793, Special Instruction, "Procedure to Rework the Joystick on Certain Mini Hydraulic Excavators". - If the machine has been sold and is with a customer, replace the appropriate joystick. Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section". Refer to the Service Manual if/as necessary. |
OWNER NOTIFICATION
Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
NOTE: This is a 0.5-hour job | |||||
Note: 0.5 hours is allowed to inspect the joystick for unseated screws. Note: An additional 0.5 hours is allowed if a joystick needs to be repaired or replaced. |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
EXAMPLE COPY OF OWNER NOTIFICATION XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REPAIRING/REPLACING THE JOYSTICKS MODELS INVOLVED - CERTAIN 301.5, 301.6, 301.7, 301.8 AND 302 MINI HYDRAULIC EXCAVATORS Dear Cat Product Owner: The joysticks need to be inspected on the products listed below. The existing joysticks can quit working in the right-left axis. You will not be charged for the service performed. Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 06Dec2018 when scheduling this service. We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 06Dec2018 Service Letter |