PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ON CERTAIN 390F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ON CERTAIN 390F EXCAVATORS

Usage:

TEBE8301-01

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18Dec2018

(Revised 29Jan2019)

U-733

A-531

D-647

O-640

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK CYLINDER ON CERTAIN 390F EXCAVATORS
5458		PS53944

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53944" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 18Dec2018 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances to combine Group 1 and 2 machines.

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TERMINATION DATE

31Dec2020

PROBLEM

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The existing stick cylinder may leak from the rod seal on certain 390F Excavators.

AFFECTED PRODUCT

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Model	Identification Number
390F	GAY00156-00223, 10001-10069, 10071-10101, 20001-20101 HJD00231-00238, 10001-10078, 20001-20152, 20154, 20156-20192 HSM00281-00306 TYE00131-00223
390F L	FEH00211-00214, 10001-10070, 20001-20056, 20058-20062, 20064-20077 HNG00171-00220, 222-243, 245-247 MGF00151-00359, 10001-10015 P4J00101-00102, 90200-90201
390F L OEM	N6400101-00105, 90200
390F MH OEM	B3700101-00105, 10001, 98198 H2790200-90224
390F OEM	EXB00101-00104 PT700101-00102 PYE10101

PARTS NEEDED

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Qty	Part Number	Description
4	9X4600	SEAL-PIN
1	5701981	CYL GP-0220 2262
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the entire stick cylinder. Refer to Image1, it includes the detail piece parts update information.

Refer to UENR0165, Disassembly and Assembly, "Stick Cylinder - Remove and Install", for additional information to replace the stick cylinder.

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%