1990/12/17 Caterpillar

Reference: This is an update to a previous article in the September 7, 1987 issue of Service Magazine.

There may be instances when the user of service literature discovers discrepancies, omissions, etc. in publications. The Publications Division of the Marketing Support Department provides a method that enables you to report these discoveries. One method is the "Marketing Publications Information Feedback System."

This system consists of a preaddressed post card that is simple and easy to use. The reverse side of this card lists the literature that is the responsibility of the Publications Division. Space is provided for you to enter specific information and a brief explanation of the discrepancy or omission.

The information you supply is used to make additions and/or corrections, as necessary, to update our publications. Be sure to indicate the type of publication by checking the appropriate box. Enter the following information:

...Machine or engine model number.

...Product Identification Number (PIN) or Serial Number.

...Engine arrangement number (if applicable).

...Form and page numbers.

...Title and issue date.

...Your name and address.

Once your feedback card is received, it will be recorded and forwarded to the appropriate area. A response will be made informing you of the action we plan to take.

Most changes will usually appear first in the microfiche libraries, if they exist. Generally, changes on paper will be made at the time a reprint is required. If necessary, a Service Magazine article or supplement will be published. Do not be discouraged if some changes take longer.

The "Marketing Publications Information Feedback System" form number is 01-083783-04 (0907). To order a supply, you must use media number 00083783. Place your order in the same manner as you would for any other service literature.

Feedback can also be communicated through the online "For Information, News Documents - Service Information Retrieval System" (FIND-SIRS). This method is very similar to the discrepancy card now used by the Publications Division to get error and problem reporting back to Caterpillar.

The system can be accessed from either the Primary Panel or the Display Panel. When accessing the system from the Display Panel, place a "C" in front of the item in question. The media number and publication date is automatically filled in on the screen. The purpose of this screen is to gather comments (good or bad), and problems or discrepancies from users. See Illustration 1.

To process, press "PF5". The SIRS coordinator will review these entries on a regular basis and take whatever action is necessary. See Illustration 2.

If a question arises about what information goes into which field, press "PF1" (Help) and select the number corresponding to the field for additional information. To see additional information for all of the fields, press the "ENTER" key to cycle through all of the Help screens for the Primary Search Panel. For additional system operating instructions, consult the SIRS documentation.

Caterpillar encourages all product support personnel to make use of these feedback systems. Your input is important.