PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN 3512C OIL WELL SERVICE ENGINES, AND C32 MARINE ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN 3512C OIL WELL SERVICE ENGINES, AND C32 MARINE ENGINES

Usage:

REBE7969-01

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27Jan2012

(Revised 16Feb2012)

U-49

A-41

D-43

O-46

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN 3512C OIL WELL SERVICE ENGINES, AND C32 MARINE ENGINES
7405 7557		PI31984

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31984" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31984" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 27Jan2012 Service Letter. Changes have been made to the Title, Problem, and Affected Product.

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COMPLETION DATE	TERMINATION DATE
31Jul2012	31Jan2013

PROBLEM

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The emissions label needs to be replaced on certain 3512C Oil Well Service Engines, and C32 Marine engines. The existing emissions label contains some incorrect information.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C32	RNZ00291, 311-314, 316-318, 320-323, 326-331, 334-339, 344-346, 356-358, 360, 362, 365-371, 374-383, 386, 390, 392, 394, 397, 399-401, 411-412, 416-418, 423-424, 427, 430-431, 433-435, 437, 439, 443-445, 447, 449, 453, 455, 457-467, 471, 475-476, 478, 487-489, 491, 497, 500, 503-504, 506-509, 511, 518, 520, 522-524, 526-528, 534-535, 538-540, 544-547, 549, 551, 556, 563, 566, 568, 586, 588, 596, 608-610, 621, 623-626, 628-629, 636, 640-646, 648, 652, 655, 663-666, 672-674, 686, 689, 699, 708, 716-717, 719-720, 727, 730, 738

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*****Group 2*****
3512C	R1A00825-00841, 844-846, 850, 852, 854, 857, 860, 863, 865, 869, 871-899, 904-915, 936, 939-940, 942, 945, 948-949, 954-955, 957

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	LABEL	Emissions Label
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 35% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	LABEL	Emissions Label
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 35% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Order a new emissions label.
2. Remove the current emissions label.
3. Install the new emissions label.

Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS LABEL ON CERTAIN 3512C OIL WELL SERVICE ENGINES, AND C32 MARINE ENGINES

MODELS INVOLVED - 3512C Oil Well Service Engines, and C32 Marine engines

Dear Caterpillar Product Owner:

The emissions label needs to be replaced on certain models that are listed above. The existing emissions label contains some incorrect information.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 27Jan2012 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 27Jan2012 Service Letter

Rework Procedure

1. Begin at the SISWeb home page. The address is https://sis.cat.com

2. From the SISWeb home page, select the Engine Technical Marketing Information - TMI Link.

3. Once in TMI, input the serial number of the engine into the reference number box and select "serial number" in the drop down menu.

4. Press the "Retrieve Data" button.

5. Select the "Emissions Data" link.

6. Scroll to the bottom and click the link titled, "Need emissions replacement label - Click Here!". This will direct the user to the Large Power Systems Division Home page.

7. Click on the emission / certificate replacement link. Refer to Image1.1.1.

8. Complete the dealer name and address information. Refer to Image1.1.2.

9. Complete the remaining fields with a red asterisk.

10. Select certification label as the label type. Enter the number of this Priority Program in the field titled "Reason for the replacement label request." Ask for the EPA Flex informational platform label to be included with the EPA Flex label. It is also very important to have the engine serial number field completed with the correct information. Refer to Image1.1.3.

11. After receiving the new emissions label, remove the old label and install the new label.