PRODUCT SUPPORT PROGRAM FOR FLASHING NEW ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR FLASHING NEW ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES

Usage:

REBE7955-02

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13Jan2012

(Revised 16Jul2013)

U-25

A-23

D-26

O-26

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR FLASHING NEW ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN C18 INDUSTRIAL ENGINES
1901 1920		PS43484

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43484" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 13Jan2012 (Revised 15Mar2012) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

31Jan2014

PROBLEM

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Certain C18 Industrial Engines in an air compressor application are experiencing shortened engine oil drain intervals, increased levels of oil sooting, and an increase in cylinder wear. Flashing the new engine control software will improve the previous mentioned conditions especially in areas with lower regulated fuels.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C18	WJH00316, 590, 605, 732, 748, 778, 783, 796, 870, 873, 877, 884, 902, 1035, 1044, 1048, 1058, 1089-1090, 1195, 1208, 1428, 1436, 1453, 1461, 1569, 1592, 1597, 1600, 1620, 1623, 1669, 1680, 1688, 1740, 1744, 1809, 1874, 2020, 2037, 2046, 2048, 2057, 2059, 2152, 2159, 2167, 2230, 2237-2238, 2240, 2242, 2244, 2265, 2270, 2276, 2278, 2280-2281, 2289, 2291, 2300, 2307-2308, 2316, 2320, 2322, 2329-2330, 2335-2336, 2340, 2371, 2381, 2383, 2387-2388, 2402, 2408, 2412, 2427, 2530, 2538-2539, 2542, 2557-2559, 2561, 2566-2567, 2569, 2571, 2645, 2669, 2680, 2684-2685, 2717, 2723-2724, 2731-2732, 2734-2735, 2743-2746, 2760, 2770-2771, 2779, 2790, 2793, 2803, 3941-3942, 3944, 3946, 3986, 3988, 3990, 3992, 4077, 4130, 4254-4255, 4265, 4330, 4333-4334, 4387, 4390, 4406-4407, 4421-4423, 4427-4430, 4432, 4437, 4442, 4444-4449, 4451-4452, 4456-4457, 4459-4462, 4465, 4468, 4471-4473, 4476-4480, 4487, 4489, 4496, 4507, 4509, 5203, 5205, 5299-5300, 5302, 5305, 5357, 5359, 5411, 5433, 5435, 5659, 5662, 5665-5666, 5668, 5681, 5684-5685, 5687-5689, 5693, 5695-5696, 5699-5701, 5703-5706, 5712-5713, 5718, 5720-5721, 5729-5730, 5732-5735, 5737-5738, 5742, 5747, 5809, 5811, 5813-5816, 5818, 5822, 5854-5855, 5857, 6223, 6292, 6322, 6464, 6470, 6864, 6867, 6943, 7056-7057, 7080-7081, 7087, 7095, 7114, 7143, 7218, 7233, 7236, 7251, 7253-7254, 7704, 7707, 7724, 7768-7769, 7773, 7818, 7826, 8112-8117, 8119, 8184, 8187, 8227, 8232-8234, 8237, 8248, 8254, 8257, 8261, 8265, 8267, 8269, 8306, 8326-8327, 8336, 8345, 8418, 8422, 8424, 8965, 8970-8972, 8974, 8979, 8990, 8994, 9000-9001, 9004-9006, 9009, 9013, 9015, 9017, 9020, 9023, 9038, 9040, 9043, 9045-9046, 9049, 9054, 9057, 9066, 9069, 9074, 9165, 9170, 9172, 9174, 9250-9251, 9253-9254, 9256-9258, 9260-9261 WRH00519, 521-522, 524-526, 531-532, 534-536, 540, 542, 549-550, 552, 554, 556-558, 571-572, 586-589, 591, 593-595, 597, 601, 604, 608, 610-612, 614-619, 686-690, 692, 696, 699, 713

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*******Group 2*******

C18

WJH00156, 158, 448, 450, 549, 626, 693, 752, 754, 757, 781-782, 784, 787-788, 790-793, 797, 802, 806-807, 815, 820-821, 826, 828-831, 839, 858-859, 865-867, 871, 876, 879-880, 883, 903, 906, 909, 915, 917, 923-924, 931-932, 1040, 1057, 1060-1061, 1064-1065, 1072, 1075, 1079, 1081, 1084-1085, 1096, 1108, 1116, 1123, 1189, 1429, 1435, 1444-1445, 1451, 1460, 1557, 1562, 1578, 1583, 1585, 1605, 1607, 1611-1612, 1614-1616, 1619, 1624-1625, 1627, 1632-1633, 1637-1640, 1662, 1667, 1673-1675, 1679, 1681-1682, 1686, 1693-1695, 1702, 1708, 1730-1732, 1736-1739, 1743, 1745-1746, 1749, 1800, 1802, 1804-1805, 1808, 1811, 1814, 1816, 1818, 1820-1822, 1824-1825, 1827-1828, 1831-1832, 1834-1835, 1838-1839, 1845, 1848, 1850, 1853-1854, 1856-1857, 1860-1861, 1863-1866, 1869-1870, 1875, 2023-2025, 2028-2029, 2034-2035, 2038-2039, 2041-2042, 2044-2045, 2047, 2049, 2053, 2058, 2060, 2063, 2145, 2153, 2161, 2166, 2169, 2173-2174, 2176, 2178, 2185-2186, 2192, 2197-2198, 2202-2204, 2208, 2217-2218, 2222-2223, 2228-2229, 2231, 2235-2236, 2239, 2245-2251, 2253-2255, 2257-2259, 2262-2264, 2266-2267, 2271-2273, 2277, 2287, 2292-2293, 2303-2304, 2309, 2314, 2321, 2345-2347, 2353-2354, 2356-2357, 2359, 2364-2365, 2367-2368, 2370, 2373, 2375-2376, 2379, 2382, 2385, 2391-2394, 2396, 2398, 2400-2401, 2403, 2409, 2413, 2416, 2419, 2421-2426, 2430-2437, 2440-2443, 2445-2447, 2449, 2455, 2468, 2473, 2482, 2500, 2502-2503, 2505, 2507, 2510, 2516, 2518-2519, 2523-2525, 2528-2529, 2531-2533, 2540-2541, 2543, 2546, 2548-2549, 2552, 2555-2556, 2560, 2570, 2574, 2576, 2584, 2586-2587, 2589, 2597, 2607-2608, 2617-2618, 2620, 2630-2631, 2642-2644, 2646-2659, 2661, 2664-2665, 2667-2668, 2670-2671, 2678, 2681, 2683, 2689-2690, 2693-2694, 2702, 2704-2705, 2711-2712, 2720, 2730, 2742, 2754-2755, 2768, 2780-2781, 2797, 2804, 3937, 3943, 3945, 3987, 4064, 4076, 4078, 4083-4084, 4086-4087, 4093-4094, 4124-4125, 4129, 4131, 4133-4134, 4137, 4140-4141, 4253, 4327, 4329, 4349, 4414, 4431, 4434, 4443, 4455, 4467, 4469, 4488, 4495, 4508, 5201-5202, 5204, 5238-5239, 5297-5298, 5301, 5303-5304, 5358, 5363-5364, 5408-5410, 5412, 5431-5432, 5484, 5488-5489, 5497, 5503-5504, 5506, 5581-5585, 5658, 5660-5661, 5664, 5667, 5669, 5682, 5686, 5694, 5697-5698, 5707, 5709, 5714, 5716, 5719, 5731, 5736, 5740-5741, 5743-5745, 5803-5805, 5807-5808, 5810, 5812, 5817, 5819-5821, 5823, 5829, 5831, 5833, 5853, 5856, 5861-5868, 5876, 5929, 5931-5933, 5935-5937, 5941, 5943-5945, 5948-5952, 5955-5962, 5993, 6222, 6241-6242, 6291, 6323-6324, 6427, 6429, 6463, 6466, 6800, 6826, 6830, 6862-6863, 6865, 6899, 6907-6908, 6921, 6932-6933, 6945, 6947, 6987-6989, 7068-7071, 7079, 7082, 7092-7094, 7096-7097, 7099-7102, 7108, 7110-7113, 7124-7129, 7139-7142, 7144-7147, 7150, 7168-7171, 7174-7177, 7180-7181, 7197-7198, 7200, 7214, 7216-7217, 7219-7220, 7231-7232, 7235, 7237, 7239-7240, 7255-7257, 7278-7279, 7282, 7721, 7763, 8118, 8186, 8252-8253, 8258-8259, 8270, 8276, 8285, 8288, 8291, 8310, 8312-8313, 8324-8325, 8328-8331, 8333-8334, 8341, 8344, 8347, 8416-8417, 8419-8421, 8425, 8427-8428, 8514, 8591, 8593, 8708-8713, 8716-8720, 8723-8726, 8729, 8731, 8734-8736, 8738, 8740-8742, 8744, 8766-8767, 8771, 8774-8775, 8778, 8782, 8784, 8786, 8803-8808, 8812-8819, 8821-8822, 8825, 8835, 8838-8840, 8842-8843, 8845, 8847-8849, 8851, 8853-8854, 8857, 9007, 9028, 9036, 9042, 9166, 9168, 9249, 9252, 9255, 9259, 9262-9271

WRH00574, 592, 675-676, 680-682, 793, 795, 799, 801, 803, 816, 820, 828, 832, 834, 886, 894, 898, 901, 904

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3730375	SOFTWARE GP-ELEK
1	INFOLABEL	ENGINE INFORMATION LABEL
1	LABEL	ENGINE EMISSIONS LABEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3891921	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Group 1

A Parts Service Only (PSO) engine flash file to help address oil degradation has been developed for applications operating in lesser regulated countries related to high sulfur fuel usage.

1. Update the engine ECM flash file with the appropriate software.

2. Install the new Engine Emissions Label and Engine Information Label.

Refer to the attached Rework Procedure for updating the engines with the new PSO flash file and ordering a new Engine Emissions Label and Engine Information Label.

Note: Any engines that are updated with the new PSO software must stay in that geographic region.

Note: A factory password is required to complete the engine software flash.

Group 2

Install new software.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-15000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-15000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Group Number 1

1. Begin at the SIS web home page. The address is https://sis.cat.com.

2. From the SIS web home page, select the Engine Technical Marketing Information (TMI) link.

3. Once in TMI, input the serial number of the engine into the reference number box and select "serial number" in the drop down menu.

4. Press the Retrieve Data button.

5. Select the "Emissions Data" link.

6. Scroll to the bottom and click the link titled, "Need emissions replacement label-Click Here!? This will direct the user to the Large Power Systems Division Home page.

7. Click on the emissions/certification replacement link.

8. Complete dealer name and address information.

9. Complete the remaining fields highlighted with a red asterisk.

10. Select Engine Information Label as the label type. Enter the number of this Service letter Program in the field titled "Reason for the replacement label request-". It is also very important to have the engine serial number field completed with the correct information.

Note: Multiple engines can be entered in block 6.

NOTE: Be sure that the correct shipping information is provided. International requests must have a valid UPS or DHL account number.
NOTE: You will be sent two labels when you place the On-line order for the Engine Information Label. The Engine Information Label and the Serial Number Plate will both need to be installed as directed in the rework procedure.
If you do not receive the Engine Information Label and the Serial Number Plate contact: Global_Engine_Marking@cat.com.

11. Remove the original adhesive label. Properly clean the area, and replace it with the new label and clear overlay.

12 Destroy the old label.