PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE ON CERTAIN C9 INDUSTRIAL ENGINES
Usage:
REBE7611-00
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| 18Oct2011 |
U-448
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| Before/After | PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE ON CERTAIN C9 INDUSTRIAL ENGINES |
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| 1901 1920 | PS43412 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43412" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Oct2012 |
PROBLEM
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| The existing 367-9414 Software can cause an engine stutter at high idle with no load on certain C9 Industrial Engines. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C9 | JSC02030, 2954, 4252, 4937, 5071, 5263, 8083, 8249, 8307, 8348, 8377, 8462, 9463, 9468, 10756, 11048, 11238, 11282, 11514, 11803, 11815, 11927-11928, 12300, 12648, 12746, 12757, 13013, 13019, 13886, 13892, 19317, 19324, 19683, 19873, 20238, 20255, 20699, 20932, 21196, 21418, 21525, 21541, 21545, 21625 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3832027 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| NOTE: Factory Passwords will be required to complete the installation of the software. Using Cat ET, flash the 383-2027 Software to the engine ECM. |
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SERVICE CLAIM ALLOWANCES
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0-60 mo |
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| NOTE: This is a 0.6-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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