PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN C12 MARINE ENGINES
Usage:
REBE7568-01
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| 28Sep2011 |
| (Revised 08Nov2011) |
U-409
A-340
D-361
O-359
TM-24
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN C12 MARINE ENGINES |
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| 1901 1920 | PS52101 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52101" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 28 September 2011 Service Letter. Changes have been made to the Affected Product and the Parts Required. |
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TERMINATION DATE |
| 30Sep2013 |
PROBLEM
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| The existing engine software can allow for low oil pressure alarms on certain C12 Marine Engines. If the existing software is not replaced it can lead to false low oil pressure alarms and possibly derate the engine. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C12 | K1M00100-00105, 107-108, 126-127, 138-139, 155-157, 160, 166-167, 169, 171, 178-182 NFL00102, 104, 106-107, 109-110, 113-114, 121-122, 125, 129, 131, 134-135, 140, 143, 145, 149-150, 152-153, 156-158, 161, 163-166, 172-178, 181-183, 185, 195, 198, 200, 203, 208-209, 211-212, 215-216, 218, 222-223, 225-227, 231, 233, 235, 237-238, 240, 244-247, 249, 257-259, 261-262, 265-269, 272, 274, 279, 284, 286, 289, 293-295, 297-301, 303, 307, 322, 326-327, 331, 399, 403, 408-409, 417, 419, 430, 433, 435, 438, 441, 443, 446, 449, 452, 456-457, 459-460, 463, 465, 470, 472, 474-476, 480-481, 483, 485, 488, 490-495, 499, 502-504, 509, 518-522, 525-526, 528, 530, 536, 538, 540, 543-544, 550-552, 554, 556-558, 560, 562, 565-569, 571-572, 574-576, 585-586, 590-597, 621, 626, 628, 630-633, 635, 638-639, 643-645, 648, 651-657, 659-662, 666-668, 670, 674, 678-679, 681, 683, 691, 694, 696-697, 700-702, 705, 707-712, 714-715, 717-719, 724, 726, 731-732, 738-740, 743-744, 747-748, 751, 754, 756, 767, 791-793, 802-803, 807-808, 814-818, 820-822, 826, 830, 832-836, 838, 840-841, 844, 851-852, 854-859, 863, 865, 868, 878-880, 883, 885-887, 889-890, 898, 900, 902, 904, 906, 908, 910, 914-917, 920-921, 923, 925-926, 930, 932-936, 944-945, 947-948, 950-951, 954, 958-959, 961-963, 966, 968, 970-971, 976-978, 983, 985-987, 989-990, 993, 995-997, 1000-1002, 1005, 1007-1008, 1010, 1012-1013, 1015-1016, 1024, 1027-1028, 1030-1031, 1038-1041, 1049, 1061, 1064, 1073-1074, 1078-1082, 1085, 1101-1102, 1104-1105, 1110-1111, 1115, 1117, 1119, 1123, 1125-1127, 1130, 1134, 1137, 1139, 1148, 1153, 1159, 1169, 1172, 1174, 1179-1181, 1184-1187, 1191-1193, 1195, 1197-1198, 1201-1202, 1215-1217, 1221, 1225-1226, 1229-1231, 1234, 1237, 1240, 1244-1245, 1259, 1261, 1264-1266, 1269-1271, 1274, 1278, 1280, 1284, 1286, 1289-1290, 1292, 1297-1298, 1300-1301, 1303, 1305, 1307-1308, 1310, 1313, 1315, 1317, 1319, 1322, 1325-1326, 1330-1331, 1335-1337, 1339-1343, 1345, 1347, 1349, 1352-1354, 1356-1357, 1360-1362, 1364, 1368, 1371, 1375-1379, 1381, 1385, 1387, 1389-1390, 1392-1397, 1399, 1406-1407, 1410-1411, 1416, 1419, 1422, 1426-1429, 1435, 1439, 1446, 1527, 1530, 1532, 1534, 1538-1540, 1542, 1545, 1547, 1551, 1554-1556, 1558, 1562-1563, 1565, 1569, 1573, 1579, 1584, 1590, 1593, 1597, 1609, 1612, 1620-1621, 1623-1624, 1642, 1644-1647, 1655, 1657, 1662, 1664, 1666, 1668, 1682, 1699, 1717, 1721, 1745, 1751, 1755, 1766, 1770, 1786, 1829, 1853 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3718869 | SOFTWARE GP-ELEK |
| 1 | 3718870 | SOFTWARE GP-ELEK |
| 1 | 3718871 | SOFTWARE GP-ELEK |
| 1 | 3718872 | SOFTWARE GP-ELEK |
| 1 | 3718873 | SOFTWARE GP-ELEK |
| 1 | 3718874 | SOFTWARE GP-ELEK |
| 1 | 3718875 | SOFTWARE GP-ELEK |
| 1 | 3895883 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Download the latest engine software file from SIS Web or TMI for the particular engine being worked on. Reflash the engine with the updated software. If the low oil pressure alarm is not resolved continue with the normal troubleshooting procedure. If the low oil pressure alarm is not resolved with the normal troubleshooting procedure, have the dealer Technical Communicator contact the Global Dealer Solution Network. |
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SERVICE CLAIM ALLOWANCES
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0-60 mo |
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| NOTE: This is a 0.5-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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