PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES

Usage:

REBE7519-00

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04Oct2011

U-420

TT-12

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES
108B 108E 108M		PS43400

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43400" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2012

PROBLEM

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The existing ARD heads are to be replaced and returned to allow for analysis of parts with field service hours.

AFFECTED PRODUCT

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Model

Identification Number

C13

LEE01802, 1871, 1883, 1889, 1899, 1906, 1909, 1912, 2137, 2177, 2252, 2306, 2408, 2427, 2511, 2538, 2542, 2544, 2560, 2591, 2601, 2612, 2626, 2631, 2638, 2647, 2682, 2684, 2778, 2781, 2790, 2930, 2965, 2968, 2976, 2988, 3007, 3010, 3014, 3030, 3035, 3047-3051, 3055, 3057-3059, 3070-3071, 3160, 3163, 3165, 3190, 3234, 3251, 3268, 3272, 3304, 3318, 3336, 3351, 3363, 3451, 3487, 3498, 3502, 3535, 3597, 4085, 4112, 4161-4162, 4188, 7330, 7347, 7377, 7384, 7429, 7582, 7593, 7610, 7768, 7784, 7900, 7922, 8150, 8198, 8202, 8387, 8405, 8424, 8435, 8484, 8606, 8672, 8676, 8678, 8685-8686, 8688-8689, 8692, 8695, 8697, 8701, 8889, 8921, 9165, 9186, 9707, 9710, 9717, 9724, 9749, 9918, 9923, 9925, 9930, 10080, 10210-10212, 10223-10224, 10262-10263, 10512, 10514, 10577, 10668, 10670, 10732, 10734, 10767-10768, 10796, 10860-10863, 10947, 10950, 10965, 11761, 11835, 11839, 11859, 11894, 11945, 11958, 11967, 12074, 12077, 12081-12082, 12085, 12099, 12127, 12145, 12150, 12223, 12513, 12561, 12571, 12582, 12587, 12600, 12603-12604, 12609, 12613, 12619, 12626, 12720, 12788, 12968, 12998, 13281, 13294, 13333, 13352, 13363, 13587, 13743, 13814, 13848, 13963, 13965, 13977, 14021, 14033, 14056, 14111, 14129, 14222, 14241, 14290, 14963, 15054, 15136, 15142, 15158, 15184, 15225, 15782, 15806, 15819, 15824, 16136, 16142, 16149, 16156, 16185, 16500, 16504, 16509, 16544, 16584, 16700, 16746, 16754, 16879, 16918, 17100, 17131, 17157, 17899, 17906, 18028, 18087, 18097, 18178, 18184, 18206, 18208, 18226, 18245, 18342, 18393, 18625, 18635, 18681, 18687, 18698, 18736, 18745-18746, 18749, 18753, 18924, 18933, 18935, 18940, 18949, 19012, 19310, 19355, 19364, 19817, 19820-19821, 19829, 19842, 20151, 23410

PARTS NEEDED

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Qty	Part Number	Description
1	2893107	GASKET
2	2967780	GASKET
1	3743550	TUBE-COMBUSTION (as needed)
1	3747214	HEAD AS-COMB
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Refer to RENR9706, Disassembly and Assembly for the Removal and Installation of the ARD head and combustion tube.

2. Remove the ARD head and combustion tube.

3. Inspect the combustion tube. If a crack is present on the welds, replace the combustion tube.

4. Assemble the ARD head.

Replacing the fuel filter fittings and flushing the system is not needed or covered for this repair.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-500000 miles, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 4.4-hour job

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PARTS DISPOSITION

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Hold all parts for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.