PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON 3512C OIL WELL SERVICE ENGINES
Usage:
REBE7404-01
Show/hide table
| 30Sep2011 |
| (Revised 27Oct2011) |
U-416
A-346
D-368
O-366
Show/hide table
| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE ON 3512C OIL WELL SERVICE ENGINES |
|
| 1901 1920 | PS43393 |
|
Show/hide table
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43393" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 30 September 2011 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Action Required. |
Show/hide table
TERMINATION DATE |
| 30Sep2012 |
PROBLEM
Show/hide table
| The existing timing maps in the software can cause the engine to emit white smoke in certain ambient temperature conditions when the engine is coming out of cold mode. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| 3512C | R1A00100-00101, 103-1110 |
| SPF343C | RTX00100-00504, 506, 508, 510-692, 694, 697, 699 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 1 | 3687620 | SOFTWARE GP-ELEK |
| 1 | 3818952 | SOFTWARE GP-ELEK |
| 1 | 3818953 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
Show/hide table
| Update the ECM with the following software: 381-8953 Software for a 2250hp engine with 7% torque rise 381-8952 Software for a 2500hp engine with 7% torque rise 368-7620 Software for a 2250hp engine with 1.6% torque rise |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
0-12 mo |
||||||
Show/hide table
| NOTE: This is a 1.0-hour job | ||||||
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER, INSPECTION AND POSSIBLE REPLACEMENT OF THE CENTER EXHAUST MANIFOLD, AND SOFTWARE UPDATE ON CERTAIN C9 INDUSTRIAL ENGINES INSTALLED IN CLAAS XERION TRACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER, INSPECTION AND POSSIBLE REPLACEMENT OF THE CENTER EXHAUST MANIFOLD, AND SOFTWARE UPDATE ON CERTAIN C9 INDUSTRIAL ENGINES INSTALLED IN CLAAS XERION TRACTORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BATTERY CHARGER HARNESS ON CERTAIN C4.4 AND C6.6 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWORKING THE BATTERY CHARGER HARNESS ON CERTAIN C4.4 AND C6.6 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REED VALVE ON CERTAIN C9 ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE REED VALVE ON CERTAIN C9 ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING MARINE POWER DISPLAY (MPD) SOFTWARE ON CERTAIN MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLING MARINE POWER DISPLAY (MPD) SOFTWARE ON CERTAIN MARINE ENGINES
PRODUCT SUPPORT PROGRAM FOR REWIRING THE JACKET WATER HEATER WIRING ON CERTAIN G3406 AND G3406C GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWIRING THE JACKET WATER HEATER WIRING ON CERTAIN G3406 AND G3406C GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING COMBUSTION TUBE ON CERTAIN C15 ON-HIGHWAY ENGINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING COMBUSTION TUBE ON CERTAIN C15 ON-HIGHWAY ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING R450 VOLTAGE REGULATOR ON CERTAIN C6.6 GENERATOR SETS AND XQ175 RENTAL GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING R450 VOLTAGE REGULATOR ON CERTAIN C6.6 GENERATOR SETS AND XQ175 RENTAL GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE 321-0064 ATAAC CORE ASSEMBLY ON CERTAIN C11, C13, AND C15 ENGINES PRODUCT SUPPORT PROGRAM FOR REPAIRING THE 321-0064 ATAAC CORE ASSEMBLY ON CERTAIN C11, C13, AND C15 ENGINES
PRODUCT SUPPORT PROGRAM FOR MODIFYING THE DOOR LATCH MECHANISM ON CERTAIN C2.2, C4.4, AND C6.6 RENTAL GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR MODIFYING THE DOOR LATCH MECHANISM ON CERTAIN C2.2, C4.4, AND C6.6 RENTAL GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING 0.75", 1.0", 1.25", AND 1.5" XT6 HYDRAULIC HOSES ON CERTAIN 345D HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING 0.75", 1.0", 1.25", AND 1.5" XT6 HYDRAULIC HOSES ON CERTAIN 345D HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR THE OPTIONAL ENGINE BLOCK HEATER (MAY BE MISSING A SUPPLY POWER FUSE-HOLDER AND A FUSE) ON CERTAIN C15 AND C18 GENSETS PRODUCT SUPPORT PROGRAM FOR THE OPTIONAL ENGINE BLOCK HEATER (MAY BE MISSING A SUPPLY POWER FUSE-HOLDER AND A FUSE) ON CERTAIN C15 AND C18 GENSETS
PRODUCT SUPPORT PROGRAM FOR REPLACING 250A UL CIRCUIT BREAKERS WITH 400A UL CIRCUIT BREAKERS ON CERTAIN C6.6 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING 250A UL CIRCUIT BREAKERS WITH 400A UL CIRCUIT BREAKERS ON CERTAIN C6.6 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUXILIARY COOLING SYSTEM HOSE ON CERTAIN C18 MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUXILIARY COOLING SYSTEM HOSE ON CERTAIN C18 MARINE ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C9 TRUCK ENGINES PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C9 TRUCK ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING C175 FUEL TRANSFER PUMPS FROM DEALER INVENTORY PRODUCT IMPROVEMENT PROGRAM FOR REMOVING C175 FUEL TRANSFER PUMPS FROM DEALER INVENTORY
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING AUXILIARY COOLING HOSE ON CERTAIN C18 MARINE ENGINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING AUXILIARY COOLING HOSE ON CERTAIN C18 MARINE ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C4.4 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C4.4 GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR PERFORMING BASIC ENGINE RECONFIGURATION ON CERTAIN 3126E ON-HIGHWAY TRUCK ENGINES MANUFACTURED IN 2002 AND USED IN INDUSTRIAL YARD JOCKEY APPLICATIONS PRODUCT IMPROVEMENT PROGRAM FOR PERFORMING BASIC ENGINE RECONFIGURATION ON CERTAIN 3126E ON-HIGHWAY TRUCK ENGINES MANUFACTURED IN 2002 AND USED IN INDUSTRIAL YARD JOCKEY APPLICATIONS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN ELECTRIC STARTING MOTORS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN ELECTRIC STARTING MOTORS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL PRESSURE INDICATORS ON CERTAIN C32 MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL PRESSURE INDICATORS ON CERTAIN C32 MARINE ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE UPPER ATAAC TUBING ON CERTAIN 3516C XQ2000 POWER MODULES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE UPPER ATAAC TUBING ON CERTAIN 3516C XQ2000 POWER MODULES
PRODUCT SUPPORT PROGRAM FOR INSTALLING AIR SHUTOFF PROXIMITY SENSORS ON CERTAIN 3512C OIL WELL SERVICE ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLING AIR SHUTOFF PROXIMITY SENSORS ON CERTAIN 3512C OIL WELL SERVICE ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES