PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES

Usage:

REBE7399-01

Show/hide table

11Aug2011

(Revised 12Oct2011)

U-328

TT-9

Show/hide table

*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN C13 ON-HIGHWAY ENGINES
108M 1088		PS43344

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43344" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 11 August 2011 Service Letter. A change has been made to Action Required.

Show/hide table

TERMINATION DATE

31Aug2013

PROBLEM

Show/hide table

The existing ARD head can fail on certain C13 On-highway Engines. If the existing ARD head fails it can cause failure to ignite fault codes to activate.

AFFECTED PRODUCT

Show/hide table

Model

Identification Number

C13

LEE12225, 12350, 12367, 12381-12382, 12475, 12501, 12509, 12519, 12524, 12540, 12555, 13197, 13207, 13284, 13406, 13424, 13435, 13495, 13498, 13523, 13526, 13535, 13537, 13540, 13546, 13565, 13572, 13600, 13602, 13627, 13654, 13661, 13766, 13774, 13785, 13800, 13808, 13835, 13838-13839, 13841, 13958, 14794, 14803, 14809, 14824, 14835, 14837, 14845-14846, 14852, 14859, 15813, 16272, 16308, 16338, 16355, 16362-16364, 16382, 16384, 16738, 16848, 16866, 16869, 16935, 16951, 16962, 16966-16967, 16982, 16997, 17198, 17214, 17221, 17224, 17577, 17592, 17616, 17692, 17855, 17867, 17871, 17904-17905, 17920, 18129, 18175, 18180, 18188, 18215, 18224, 18233, 18236, 18241, 18259, 18272, 18777, 18780, 18789, 20645, 20777, 21204, 21222, 21269, 21297, 21319, 21775, 21792, 22013, 22317, 22360, 22944, 22948, 23053

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
2	2967780	GASKET
1	3743550	TUBE-COMBUSTION (as needed)
1	3747214	HEAD AS-COMB
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

1. Refer to Disassembly and Assembly, RENR9705, for making this repair.
2. Remove the ARD head.
3. Inspect the combustion tube for cracks in the welds. If any cracks are present, replace the combustion tube.
4. Assemble the ARD head.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-500000 miles, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%