1999/12/01 Caterpillar

Engines:

All Commercial

Caterpillar is now using new processes to create the Engine News. These new processes will result in significant improvements to the format and delivery of the information contained in the Engine News.

Format Changes

Some of the differences that you will find between the old format and the new format are as follows:

• The "Table of Contents" lists the contents of the Engine News in the order in which the articles appear.

• The articles in the Engine News will be grouped by product family (e.g. all 3500 Engine articles will be together).

• Supplements are listed in the "Table of Contents" the same as any other Engine News article.

The most important changes is the way Engine News information is delivered in the Service Information System (SIS). These changes are as follows:

• Engine News will be available in SIS WEB as much as one week before the paper copy is even printed, and as much as ten days before the paper copy reaches the dealer. Formerly, Engine News information was available in SIS WEB as much as two weeks after the paper copy reached the dealer.

• All Engine News, "Supplement Information" will be available in SIS. Formerly, only Engine News articles were included.