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PRODUCT SUPPORT PROGRAM FOR REPAIRING CYLINDER HEAD TO BLOCK COOLANT LEAKS ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH CERTAIN C175-20 REMAN ENGINES AND REMAN SHORT BLOCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPAIRING CYLINDER HEAD TO BLOCK COOLANT LEAKS ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH CERTAIN C175-20 REMAN ENGINES AND REMAN SHORT BLOCKS

Usage:

TEBE7878-03

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09Aug2018
(Revised 27Mar2019)


U-468
A-348
D-416
O-419

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPAIRING CYLINDER HEAD TO BLOCK COOLANT LEAKS ON CERTAIN 797F OFF-HIGHWAY TRUCKS EQUIPPED WITH CERTAIN C175-20 REMAN ENGINES AND REMAN SHORT BLOCKS
1201 1124 1100
PS53840
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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53840" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:

This Revised Service Letter replaces the Revised 09Aug2018 (Revised 10Sep2018) Service Letter. Changes have been made to Action Required.

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TERMINATION DATE
31Aug2020

PROBLEM

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The upper liner bore sleeves may leak on certain C175-20 Reman Engines and cause an external coolant leak. This letter only applies to C175-20 Reman Engines and Reman Short Blocks with 3 or more leaking cylinders and the leak was identified prior to 4000 hours.

AFFECTED PRODUCT

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Model Identification Number
797F  LAJ00141-00641
797F XQ  WSP00100-00129

PARTS NEEDED

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Qty

 Part Number Description
2 1K4649 SPACER
4 1P7115 MOUNT AS
2 1T1068 SEAL-O RING
2 1W4161 CLAMP-V-BAND
1 2H3928 SEAL-O RING
6 2K4973 LOCKNUT
1 2M9780 SEAL-O-RING-STOR
2 2R0239 SEAL-O RING
8 2S6160 WASHER-HARD
8 2Y5829 NUT-HEX
1 3E6751 SEAL-O-RING
4 3E6785 SEAL-O-RING
1 3H1461 SEAL-O RING
2 3K0360 SEAL-O-RING
1 3P0651 SEAL-O-RING
4 3P0656 SEAL-O-RING
4 3P1156 SEAL-O-RING
2 4B8407 GASKET-COPPER
3 4D7735 CLIP
1 4K1388 SEAL-O-RING-STOR
1 4M0189 SEAL-O RING
4 4N0683 DOWEL
1 4N1230 SEAL-O-RING
2 4N5834 FILTER
10 4P0707 CLAMP AS
1 4P7581 CLIP-LADDER
2 5D4311 SEAL-O RING
5 5D5958 SEAL-O-RING
1 5F5434 VENT AS
1 5F7054 SEAL-O RING
24 5H6733 SEAL-O-RING
1 5H6734 SEAL-O-RING
20 5L4019 RING-RETAINING
4 5P3860 CLAMP-HOSE
1 5P4057 SEAL-O RING
2 5P4868 CLAMP-HOSE
2 5P4869 CLAMP-HOSE
6 5P6718 SEAL-O-RING
1 5P7701 SEAL-O-RING
1 5P8068 SEAL-O-RING
4 5P8119 SEAL-O RING
2 5P9186 SEAL-O-RING
2 5S9134 SEAL-O-RING
3 6D3479 CLIP-LOOP
1 6D7128 SEAL-O-RING
1 6L1883 GASKET
3 6V0683 GROMMET
4 6V0826 GROMMET
1 6V0852 CAP-DUST
7 6V1196 SEAL-O-RING
3 6V3251 SEAL-O-RING
1 6V3603 SEAL-O-RING
1 6V3835 SEAL-O-RING
1 6V3968 SEAL-O-RING
2 6V4248 BOLT
4 6V4249 BOLT-HEX HEAD
1 6V4429 BOLT-HEX HEAD
1 6V4433 NIPPLE AS-VALVED
1 6V5055 SEAL-O-RING
1 6V5057 SEAL-O-RING
2 6V5266 SEAL-O-RING
5 6V5684 BOLT-HEX HEAD
2 6V5839 WASHER-HARD
4 6V6317 BOLT
6 6V6560 SEAL-O-RING
2 6V8002 SEAL-O RING
11 6V8397 SEAL-O-RING-ORFS
11 6V9028 SEAL-O-RING
1 6V9829 CAP-ORFS
4 7C2199 CLAMP
6 7K1181 STRAP-CABLE
2 7M8485 SEAL-O-RING-STOR
7 7V6571 GROMMET
3 7Y7992 BOLT-HEX HEAD
21 8C3076 SEAL-O-RING-STOR
2 8C3078 SEAL-O-RING
4 8C3107 SEAL-O-RING
1 8C3132 SEAL-O RING
1 8C5236 SEAL-LIP TYPE
17 8C8585 SCREW-BUTTON HD
1 8H7521 SEAL-O-RING
1 8M4704 SEAL-O RING
1 8M7065 GASKET-AIR INLET
7 8S0948 CLIP
2 8S6814 PIN-DOWEL
4 8T0441 BOLT-HEX HEAD
6 8T4121 WASHER-HARD
6 8T4136 BOLT-HEX HEAD
1 8T4196 BOLT-HEX HEAD
2 8T4244 NUT-HEX
3 8T4896 WASHER-HARD
5 8T6850 SEAL-O-RING
5 8T7524 SEAL-O-RING-STOR
9 8T7525 SEAL-O-RING
1 8T7526 SEAL-O-RING
3 8T7876 SEAL-O-RING
6 8T9655 MOUNT
2 9M3786 SEAL-O-RING
4 9M7959 CLAMP-HOSE
4 9W8095 PAD-REBOUND
4 9W9958 MOUNT AS
1 9X0352 RECEPTACLE AS
76 9X2125 BOLT-HEX HEAD
1 9X7712 SEAL-O-RING
1 9Y6089 GASKET AS
1 20R6237 BLOCK GP-SHORT
1 0300167 RING-BACKUP
4 0329828 GROMMET
20 0336034 SEAL-O-RING
1 0336039 SEAL-O-RING
1 0617539 SEAL-O-RING
1 0689002 SEAL-O RING
2 0990169 BOLT-HEX HEAD
2 1003237 GROMMET
1 1013625 CLIP-LADDER
1 1076280 SEAL-O-RING
1 1079570 SEAL-O RING
3 1090077 SEAL-O-RING
4 1090080 SEAL-O-RING
1 1095721 SEAL-DIRT
1 1095724 SEAL GP-LIP TYPE
5 1128186 SEAL-O-RING
3 1153069 CLIP AS
1 1274422 GASKET
6 1313718 SEAL-O-RING
1 1335946 CAP AS-O FILLER
1 1463173 DOWEL
4 1550576 MOUNT
2 1608750 BOLT-HEX HEAD
1 1618068 SEAL-O-RING
4 1654852 SEAL-O-RING
1 1663438 VALVE AS-CHECK
1 1664374 RING AS
1 1757904 SEAL-O-RING
2 1776911 SEAL-O-RING
2 1797400 SEAL-FUEL SYSTEM
8 1804686 BOLT-HEX HEAD
2 1808424 SEAL-O-RING
1 1853503 SEAL-O-RING
1 1887536 SEAL-FUEL SYSTEM
1 1887541 SEAL-FUEL SYSTEM
1 1891943 LOCKNUT
6 1999267 SEAL-O-RING
3 1999751 SEAL-O-RING-STOR
6 2042281 STRAP-CABLE
6 2048000 MOUNT-TIE WRAP
1 2072755 SEAL-FUEL SYS
40 2089294 BOLT-FLANGE HEAD
1 2095798 SEAL-O-RING
4 2139397 SEAL-O-RING
4 2147566 SEAL-O-RING-STOR
3 2147568 SEAL-O-RING-STOR
12 2154639 SEAL-O-RING-STOR
17 2168578 SEAL-O-RING-STOR
3 2177742 GROMMET
2 2190669 SEAL-O-RING-STOR
4 2219937 SEAL-O-RING
7 2287088 SEAL-O-RING-ORFS
7 2287089 SEAL-O-RING-ORFS
12 2287090 SEAL-O-RING-ORFS
8 2287091 SEAL-O-RING-ORFS
10 2287092 SEAL-O-RING-ORFS
6 2287093 SEAL-O-RING-ORFS
2 2287094 SEAL-O-RING-ORFS
1 2287096 SEAL-O-RING-STOR
7 2287099 SEAL-O-RING-STOR
28 2287100 SEAL-O-RING-STOR
7 2287101 SEAL-O-RING-STOR
22 2287102 SEAL-O-RING-STOR
6 2287103 SEAL-O-RING-STOR
15 2287105 SEAL-O-RING-STOR
3 2287106 SEAL-O-RING-STOR
3 2300940 SEAL
15 2303728 SEAL-FUEL SYSTEM
1 2352484 SEAL-LIP TYPE
1 2385080 SEAL-O-RING-STOR
6 2385081 SEAL-O-RING-STOR
1 2385082 SEAL-O-RING-STOR
2 2385083 SEAL-O-RING-STOR
4 2385084 SEAL-O-RING-STOR
2 2416170 PLUG-HD STOR
10 2424100 SEAL-INTEGRAL
1 2432310 COVER
1 2435739 SEAL-FUEL SYSTEM
1 2435741 SEAL-FUEL SYSTEM
1 2435742 SEAL-FUEL SYSTEM
6 2464924 GASKET
40 2471074 SEAL-O-RING
40 2473393 CLAMP-V-BAND
4 2473796 GASKET
11 2496392 BEARING-CAMSHAFT
21 2502343 SEAL-O-RING
2 2539950 SEAL-O-RING
2 2588733 SEAL-O-RING
1 2588734 SEAL-O-RING
8 2588738 SEAL-O-RING
16 2589926 GASKET
6 2594597 SEAL-O-RING
6 2594598 SEAL-O-RING
6 2594600 SEAL-O-RING
1 2608448 HOSE AS
1 2608451 HOSE AS
4 2609333 CLAMP
1 2621257 SCREEN-SCAVENGE
1 2621258 SCREEN-SCAVENGE
4 2662199 CLAMP
1 2697852 SEAL-O-RING
14 2697885 SEAL-O-RING
1 2697886 SEAL-O-RING
1 2714926 SEAL
1 2714928 SEAL
1 2719102 HOSE AS
20 2720759 SEAL-PIP
1 2743781 SEAL-CAP
2 2752200 BOLT-SHOULDER
6 2812711 WASHER-SEALING
8 2812712 WASHER
1 2816534 HOSE AS
21 2849067 BOLT-12 POINT HD
1 2856589 SPRING
11 2865801 BEARING-MAIN
1 2884597 SPRING
4 2894082 BOLT-HEX HEAD
1 2935016 VALVE GP-CHECK-E
1 2955609 SEAL-O-RING
1 2959825 HOSE AS
1 3012980 SWITCH AS-TOGGLE
2 3065494 CLIP-LOOP
2 3107258 SEAL-O-RING
12 3118193 BOLT-HEX HEAD
1 3155581 HOSE AS
4 3157909 BELLOWS AS
1 3170808 SEAL-O-RING
1 3174606 HOSE AS
1 3175519 HOSE AS
1 3200912 HOSE AS
1 3209712 HOSE AS
4 3217893 BOLT-HEX HEAD
2 3225830 BOLT-HEX HEAD
1 3237347 SEAL-O-RING
1 3239923 VALVE GP-CHECK-E
1 3270817 VALVE GP-CHECK-E
1 3303344 FILM-WARN
5 3303517 SEAL-O-RING
36 3308195 SEAL-O-RING
32 3308196 SEAL-O-RING
2 3308197 SEAL-O-RING
2 3310700 GROMMET
16 3364090 BOLT-12 PT HEAD
1 3373140 SEAL
1 3379078 SWITCH AS-MAG
1 3380066 HOSE AS
1 3380067 HOSE AS.
76 3389390 LOCKWASHER-SET
1 3397961 HOSE AS
1 3407038 HOSE AS
2 3414708 PLATE-THRUST
4 3427962 RING
1 3443004 GLASS AS-OIL LVL
2 3449285 RING
2 3449286 RING
1 3468577 SEAL-O-RING
4 3478678 CLAMP
2 3537953 GROMMET
1 3537956 GROMMET
1 3537957 GROMMET
20 3579456 BOLT-12 POINT HD
8 3595228 BOLT-HIGH TEMP
1 3602963 SEAL-O-RING
8 3605871 BOLT-HEX HEAD
1 3625291 HOSE AS
2 3637294 SEAL-PIP
1 3648521 SCREEN AS
1 3696670 VALVE-CHECK
20 3708028 SEAL-INTEGRAL
5 3720687 BOLT-HEX HEAD
1 3728403 HOSE AS-OIL
1 3736743 HOSE AS
1 3779136 HOSE AS
1 3792945 VALVE GP-CHECK-E
1 3848068 FILM-FILTER
1 3900535 BELT
4 3915102 SPACER-EXHAUST
1 3917216 SEAL-PIP
1 3917217 SEAL-PIP
1 3917218 SEAL-PIP
1 3917221 SEAL-PIP
1 3917222 SEAL-PIP
8 3924421 SPRING-DISC
4 3944550 ELEMENT-OIL FLTR
1 4160603 SEAL GP -E
1 4181262 HOSE AS-OIL
40 4226176 SEAL-O-RING
2 4228374 HOSE AS-FUEL
2 4234336 ATOMIZER GP
6 4370012 RING
1 4383101 SEAL-CRANKSHAFT
1 4383102 SEAL-CRANKSHAFT
2 4395502 GASKET
2 4422446 KIT-GASKET (SCL)
1 4433687 HOSE AS-FUEL
4 4435940 BELLOWS AS
1 4452070 VALVE GP-CHECK-B
1 4477206 SEAL-O-RING
8 4511493 SEAL-O-RING
2 4546676 FILM-FILTER
1 4565132 CABLE AS
1 4575212 CABLE AS
1 4577752 HOSE AS-FUEL
1 4598418 REGULATOR-PRESS
1 4616026 BRACKET
1 4652689 SEAL-WEAR SLEEVE
1 4672620 SEAL-O-RING
36 4674241 CLAMP
1 4780101 LINE AS-HYBRID
1 4785954 SEAL-GROMMET
3 4810119 GASKET
1 4823477 HOSE AS-FUEL
18 4853800 BELLOWS AS
1 4897601 LINE AS-HYBRID
4 4906439 CLAMP
1 5030033 BLOCK
1 5106090 PULLEY
1 5151586 BRACKET
1 5264590 PLATE
4 5324635 CLAMP
1 BULK_COOLANT COOLANT - SEE OMM (as/if needed)
1 BULK_OIL ENGINE OIL - SEE OMM (as/if needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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If a leak is identified prior to 4000 hours submit a Parts Technical Service Request.

This program applies only if the Affected Product is equipped with one of the following Reman engines or Reman short blocks and only if leak was identified prior to 4000 hours:

Engine Arrangement Number 20R4668
Serial Number HN400101-HN400224

Engine Arrangement Number 20R7015
Serial Number RMR00101-RMR00131

Engine Arrangement Number 20R1363
Serial Number ZK302000-ZK302099

Short Block Part Number 20R6237
NH500100-NH500165

Perform a visual inspection of the Reman engine at each PM up to 4000 hours to identify coolant leaks at the head/block joint.

Identify the number of cylinders leaking (Image 1). 3 or more cylinders must be leaking.

This program does not apply unless Coolant Additive has been added. Please check records for other Product Support Programs related to C175 engine head to block joint leaks for adding Coolant Additive.

When submitting the Parts Technical Request to document the leak please include the information product status report, pictures and description of the leak, service and maintenance history, and Reman engine part number and serial number.

Refer to KENR6052 to perform installation of the Reman Short Block.
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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-18 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
10001-18000 hrs,
19-28 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
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 NOTE: This is a 676.0-hour job

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.


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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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