PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING PIN ON CERTAIN AP300F AND AP355F ASPHALT PAVERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING PIN ON CERTAIN AP300F AND AP355F ASPHALT PAVERS

Usage:

TEBE7919-00

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27Sep2018

U-544

A-397

D-477

O-483

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Safety	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING PIN ON CERTAIN AP300F AND AP355F ASPHALT PAVERS
4309 4300 4338 4343 4310 4304		PI11167

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI11167" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI11167" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The steering pin needs to be replaced on certain AP300F and AP355F Asphalt Pavers. The existing pin can break, causing a steering system malfunction and may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
AP355F	NED00101-00115 NRG00101-00133, 135-136, 138-139 NTT00101-00119

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*****Group 2*****
AP300F	NNN00101-00107 WHY00102-00181 YES00101-00111

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
4	1L8497	RING-RETAINING
1	5S6458	DOWEL
1	5358870	HUB
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	1L8497	RING-RETAINING
1	5S6458	DOWEL
1	5358869	HUB
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Follow the procedure described in Special Instructions M0094166 (AP300F) or M0094170 (AP355F).

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 2.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 2.0-hour job for Group 2

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING STEERING PIN ON CERTAIN AP300F AND AP355F ASPHALT PAVERS

MODELS INVOLVED - AP300F and AP355F Asphalt Pavers

Dear Cat Product Owner:

The steering pin needs to be replaced on the products listed below. The existing pin can break, causing a steering system malfunction and may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the CAT.COM/SAFETY website and click on SUPPORT, then SAFETY SERVICES for more information. Please refer the dealer to their Service Letter dated 27Sep2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 27Sep2018 Service Letter