PRODUCT SUPPORT PROGRAM FOR LIFT CYLINDER SHIMS ON CERTAIN 563D, 573D, 2570D, AND 2670D WHEEL FELLER BUNCHERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR LIFT CYLINDER SHIMS ON CERTAIN 563D, 573D, 2570D, AND 2670D WHEEL FELLER BUNCHERS

Usage:

TEBE7843-00

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22Jun2018

U-349

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR LIFT CYLINDER SHIMS ON CERTAIN 563D, 573D, 2570D, AND 2670D WHEEL FELLER BUNCHERS
5102 7562		PS53780

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53780" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2020

PROBLEM

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The existing cylinders can contact the frame on certain 563D, 573D, 2570D, and 2670D Wheel Feller Bunchers. If the existing cylinder makes contact, it can result in slight damage to the frame and/or cylinders.

AFFECTED PRODUCT

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Model	Identification Number
2570D	D2500100-00114
2670D	D2600200-00211
563D	D6300100-00169
573D	D7300200-00242

PARTS NEEDED

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Qty	Part Number	Description
6	2645246	SHIM
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Lower attachment to the ground and follow all safety guidelines outlined in the service manual when performing the shim installation.

1. Secure the lift cylinder with an appropriate lifting device to allow you to remove the rod end pin on the lift cylinder.

2. If lift cylinder contact is found, install up to three 264-5246 Shims on the outboard side of the lift arm to move the rod end of the cylinder outward enough to eliminate contact with the frame and provide clearance between the cylinder and the frame. Refer to Image1.1.1.

Note B: Use as required to obtain 0.9mm maximum gap between the cylinder rode yoke and lift arm.

3. Install the pin and grease.

4. Check for contact.