PRODUCT SUPPORT PROGRAM FOR CLEANING THE ENGINE COUPLING GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR CLEANING THE ENGINE COUPLING GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS

Usage:

TEBE5660-02

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31Jan2017

(Revised 19Jul2017)

E490
H070
H072
N016
N020
T120
T122
Z850

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR CLEANING THE ENGINE COUPLING GROUP ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
3252		PS45370

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45370" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 31Jan2017 (Revised 10Mar2017) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances.

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TERMINATION DATE

31Jan2019

PROBLEM

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The existing Coupling Group can fill up with debris on certain 795F AC Off-Highway Trucks. If the existing Coupling Group fills up with debris it can restrict axial movement.

AFFECTED PRODUCT

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Model	Identification Number
795F AC	ERM00155-00157, 160, 190-192, 194-197, 200-201, 208, 216-217, 221-222, 225-227, 239-248, 250-251, 265-269, 277-284, 290-292

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.

Thoroughly clean the Coupling to ensure that all contamination debris is removed from metal components.

Inspect Elements per Reuse & Salvage Guide SEBF9338, "Inspection of Rubber Blocks for 793F AC, 794 AC, 795F AC, and MT4400D AC Off-Highway Trucks."

Measure and record engine crankshaft end play before and after installing the cleaned Coupling. Refer to Special Instruction M0079855, "Procedure for Checking Crankshaft End Play on Certain 794 and 795F Series AC Off-Highway Trucks."

Refer to Specifications "KENR9187" "C175-16 Engine for 795F Series AC Off-Highway Trucks", Crankshaft -Type 1 and Crankshaft - Type 2 for crankshaft end play values.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-60000 hrs, 0-120 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 2.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Include end play measurements in all warranty claims.

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