PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STEERING ACCUMULATOR CLAMPS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STEERING ACCUMULATOR CLAMPS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS

Usage:

TEBE5672-01

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09Jan2017

(Revised 12Apr2017)

U-17

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STEERING ACCUMULATOR CLAMPS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
4331 4304		PI32719

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32719" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32719" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Jan2017 Service Letter. Changes have been made to the Affected Product.

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COMPLETION DATE	TERMINATION DATE
31Jul2017	31Jan2018

PROBLEM

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The 302-5790 or 398-7881 Steering Accumulator Clamps need to be replaced on certain 795F AC Off-Highway Trucks. The existing steering accumulator clamps can fail, causing the steering accumulator to become unsecured. This can lead to an abrupt loss of steering pressure.

AFFECTED PRODUCT

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Model	Identification Number
795F AC	ERM00153-00160, 165, 296

PARTS NEEDED

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Qty	Part Number	Description
12	8T4184	BOLT-HEX HEAD
16	8T4194	BOLT-HEX HEAD
8	8T4910	BOLT-HEX HEAD
36	1984778	WASHER-HARD
4	2287093	SEAL-O-RING-ORFS
1	4470186	PLATE
1	4643713	TUBE AS
6	4699340	CLAMP
2	4746698	BRACKET AS
1	4764215	PLATE
1	4765416	PLATE AS
1	4765417	PLATE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction SEHS0334, "Procedure to Improve the Accumulator Mounting Group on the 795F AC and 795F XQ Off-Highway Trucks" for the rework procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 10.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STEERING ACCUMULATOR CLAMPS ON CERTAIN 795F AC AND 795F XQ OFF-HIGHWAY TRUCKS

MODELS INVOLVED - 795F AC Off-Highway Trucks

Dear Cat Product Owner:

The steering accumulator clamps needs to be replaced on the products listed below. The existing steering accumulator clamps can fail, causing the steering accumulator to become unsecured. This can lead to an abrupt loss of steering pressure. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 09Jan2017 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 09Jan2017 Service Letter