PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REAR AXLE HOUSING ON CERTAIN 785C OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REAR AXLE HOUSING ON CERTAIN 785C OFF-HIGHWAY TRUCKS

Usage:

TEBE5696-00

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06Feb2017

K260

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPAIRING THE REAR AXLE HOUSING ON CERTAIN 785C OFF-HIGHWAY TRUCKS
0679 3260		PS90666

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90666" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

28Feb2019

PROBLEM

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The existing rear axle housings may crack on certain 785C Off-Highway Trucks. If the existing housing cracks, it can result in leaking oil and unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
785C	APX02157-02161, 2176-2178, 2180

PARTS NEEDED

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Qty	Part Number	Description
1	BOTTOM_CROSS_PLATE	Dealer Fabricated
2	MITER_BLOCK_LEFT	Dealer Fabricated
2	MITER_BLOCK_RIGHT	Dealer Fabricated
2	STRUT_EAR_GUSSET	Dealer Fabricated
1	TOP_CROSS_PLATE	Dealer Fabricated
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Please refer to SEBF9393, Reuse And Salvage Guidelines, "Rear Axle Stiffener Installation Procedure for 785, 789, 793 & 795 Off-Highway Truck", for instructions to weld repair cracks and install stiffening plates.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-60 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%

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NOTE: This is a 72.0-hour job
NOTE: $12,000 US Dollars, per machine, may be claimed for outside repair expenses (sublet). This amount includes the fabricated parts cost. No other parts or labor can be claimed under this program.

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