PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE AXLE SHAFTS ON CERTAIN 789C OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE AXLE SHAFTS ON CERTAIN 789C OFF-HIGHWAY TRUCKS

Usage:

TEBE3439-00

Show/hide table

19Aug2015

J210
J248

Show/hide table

Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE AXLE SHAFTS ON CERTAIN 789C OFF-HIGHWAY TRUCKS
3259 4050		PS90522

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

Show/hide table

NOTE:	When reporting the repair, use "PS90522" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Aug2017

PROBLEM

Show/hide table

There have been reports of 8W-8739 (RH) and 8W-8741 (LH) Axle Shafts failing, in certain applications, on certain 789C Off-Highway Trucks. These failures can lead to unplanned machine downtime and resultant component damages.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
789C	2BW01803-01807, 1848-1852, 1888-1892, 1916-1920, 1926-1930, 1950, 1969, 1983, 2003-2007, 2023-2026, 2028, 2047-2048, 2050-2052, 2077-2079

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	8W8739	SHAFT(If required)
1	8W8741	SHAFT(If required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

First identify the two types of shaft as per below image on the face of the shaft.

If the truck has a shaft similar to the image on right side do not replace.

If the shaft is similar to the Left side of the image then look for the date code below 1205xxxx and replace it with the new shaft. If the shaft has a date codes above 1205xxxx do not replace.

Document date code identified on the shaft when inspection is done and add it in claim report.

Show/hide table

Image1

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-16000 hrs, 0-42 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 4.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Note 1: Total of 4 hours is required for date code inspection on both sides. Note 2: Before failure, an additional 2 Hours is required for shaft replacement on each side, based on the date code. Note 3: After failure, an additional 50 hours of labor is required for additional inspecting of axle group and flushing the system.

Show/hide table