PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE AND REWORKING THE CONNECTOR FOR THE WATER IN FUEL SENSOR HARNESS ON CERTAIN 563C AND 2570C WHEEL FELLER BUNCHERS
Usage:
TEBE3429-00
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| 04Aug2015 |
U-410
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE SOFTWARE AND REWORKING THE CONNECTOR FOR THE WATER IN FUEL SENSOR HARNESS ON CERTAIN 563C AND 2570C WHEEL FELLER BUNCHERS |
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| 1920 7610 7620 1901 1408 | PS44822 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44822" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Aug2017 |
PROBLEM
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| There have been reports of higher than expected engine soot out levels on certain 563C and 2570C Wheel Feller Bunchers. The high soot rate can lead to a blocked DPF and potentially an engine derate. New software is now available that prevents the high soot out condition. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 2570C | F1B00200-00202, 204, 206-216 W5700100-00116 |
| 563C | JCB00250-00324 W6300100-00230 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4819924 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Before the software flash, ensure that Special Instruction, SEHS0287 has been done. If it has not, then perform SEHS0287 before flashing the new software. Flash the engine ECM with the new software or latest available in SIS web. For flash programming the engine ECM software, refer to troubleshooting, "ECM Software - Install" Note: Ensure the latest version of Cat ET is used when flashing software. Note: If this program is being applied to a machine that has already seen aftertreatment failure codes then ensure that the correct trouble shooting guidelines are followed. Refer to Troubleshooting "Diesel Particulate Filter Collects Excessive Soot". |
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SERVICE CLAIM ALLOWANCES
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0-60 mo |
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| NOTE: This is a 1.0-hour job | ||||||
| After failure an additional 1 hour is allowed for additional troubleshooting and code validation |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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