PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS AND UPDATED FUEL DECALS ON CERTAIN 586C AND 2864C SITE PREP TRACTORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS AND UPDATED FUEL DECALS ON CERTAIN 586C AND 2864C SITE PREP TRACTORS

Usage:

TEBE3417-00

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20Jul2015

U-376

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS AND UPDATED FUEL DECALS ON CERTAIN 586C AND 2864C SITE PREP TRACTORS
7405 7557 1250		PI32513

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32513" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32513" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Jan2016	31Jul2016

PROBLEM

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The machine flex label and new fuel decal need to be installed on certain 586C and 2864C Site Prep Tractors. The machine flex label is a requirement, and the fuel decal needs to be updated to note the use of ultra low sulfer fuel.

AFFECTED PRODUCT

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Model	Identification Number
2864C	SP400100-00112
586C	SP500100-00115

PARTS NEEDED

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Qty	Part Number	Description
1	3554624	FILM-FUEL
1	3708164	CERTIFICATION AR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING MACHINE FLEX LABELS & UPDATED FUEL DECALS ON CERTAIN 586C AND 2864C SITE PREP TRACTORS

MODELS INVOLVED - 586C and 2864C Site Prep Tractors

Dear Cat Product Owner:

The machine flex label, and new ULS fuel label need to be installed on the products listed below. The existing machine flex label is a requirement, and ultra low sulfer fuel decal notifies operator to use ULS fuel only. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 20Jul2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 20Jul2015 Service Letter

Rework Procedure

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Machine Flex Label Ordering Process:

To obtain a machine flex label, send an email to Faulkner_William_C@cat.com with the following information

Machine Model
Machine Serial Number
Engine Serial Number
Dealer Name
Dealer Contact Name
Dealer Contact Phone Number
Ship to Address

ULS Fuel Label Installation:

1. Locate the fuel door on the left side of the machine
2. Remove current fuel label
3. Install 355-4624 ULS fuel label

Machine Flex Label Installation:

1. Locate label and install per image 1.3.1