PRODUCT SUPPORT PROGRAM FOR REWORKING THE DEF PUMP MOUNTING WASHERS ON CERTAIN 299D2 AND 299D2 XHP COMPACT TRACK LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE DEF PUMP MOUNTING WASHERS ON CERTAIN 299D2 AND 299D2 XHP COMPACT TRACK LOADERS

Usage:

TEBE3422-00

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30Jul2015

U-399

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Before/After	PRODUCT SUPPORT PROGRAM FOR REWORKING THE DEF PUMP MOUNTING WASHERS ON CERTAIN 299D2 AND 299D2 XHP COMPACT TRACK LOADERS
108T		PS44815

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44815" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2017

PROBLEM

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The existing DEF pump mounting can come loose on certain 299D2 and 299D2 XHP Compact Track Loaders. If the existing mounting comes loose it will cause the DEF pump and ACU to move around freely in the machine.

AFFECTED PRODUCT

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Model	Identification Number
299D 2	FD200228-00233, 238-239, 248
299D 2 XHP	DX200206-00212, 214

PARTS NEEDED

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Qty	Part Number	Description
4	8T4224	WASHER-HARD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-1500 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1) Remove side panel on left side of machine. Refer to Image 1.1.1.

Image1.1.1

2) Check for presence of washer under each of the four screw heads. If washer is present it needs to be removed. Refer to Image 1.2.1.

Image1.2.1

3) Take off each of the four existing 5C-7261 Nuts, one at a time.

4) Apply Loctite 243 to threads of existing 287-6692 Screw.

5) Assemble existing 5C-7261 Nut with new 8T-4224 Washer underneath it. Refer to Image 1.3.1.

6) Tighten all four nuts to a torque of 15 +/-3 Nm (11 +/-2 ft-lb).