C27 Petroleum Generator Set Engines Caterpillar


Diagnostic Trouble Codes

Usage:

C27 EGG

Diagnostic Codes

Diagnostic codes alert the operator that a problem in the electronic system has been detected. Diagnostic codes are also used to alert the operator that abnormal operating conditions, such as low oil pressure or high coolant temperature, have been detected. For information that is related to the trip point and delay time settings for these codes, refer to Troubleshooting, "Engine Monitoring Parameters".

Diagnostic codes are used by the service technician to identify the nature of the problem. The technician must have access to a diagnostic tool in order to read diagnostic information.

CAN Data Link

The CAN data link is used by the Electronic Control Module (ECM) to communicate with control modules, display modules, and service tools. The CAN data link is referred to as the J1939 data link. When a diagnostic code is activated, the ECM can transmit information about the diagnostic code over the J1939 data link to these devices. The diagnostic code will be displayed as a two-element code. The following terms describe the elements of the code:

Suspect Parameter Number (SPN) - The SPN is a code which is assigned to each component in order to identify data via the data link to the ECM.

Failure Mode Identifier (FMI) - The FMI indicates the type of failure.

Refer to Table 1 for a complete list of the diagnostic codes and the appropriate troubleshooting procedure.

Information for Diagnostic Codes

Table 1 is a list of the diagnostic codes for the engine. The diagnostic codes are cross-referenced with the appropriate procedure that can be used to troubleshoot the code.

Cross-Reference from the J1939 Code to the Appropriate Circuit Test

Table 1
Cross-Reference from J1939 Code to the Appropriate Troubleshooting Procedure    
J1939 Code and Description     Troubleshooting Procedure    
91-3 Accelerator Pedal Position 1 : Voltage Above Normal     Troubleshooting, "Speed Control - Test"    
91-4 Accelerator Pedal Position 1 : Voltage Below Normal     Troubleshooting, "Speed Control - Test"    
91-8 Accelerator Pedal Position 1 : Abnormal Frequency, Pulse Width, or Period     Troubleshooting, "Speed Control - Test"    
100-1 Engine Oil Pressure : Low - most severe (3)     Troubleshooting, "Oil Pressure Is Low"    
100-3 Engine Oil Pressure : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
100-4 Engine Oil Pressure : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
100-13 Engine Oil Pressure : Calibration Required     Troubleshooting, "Pressure Sensor - Calibrate"    
100-17 Engine Oil Pressure : Low - least severe (1)     Troubleshooting, "Oil Pressure Is Low"    
100-18 Engine Oil Pressure : Low - moderate severity (2)     Troubleshooting, "Oil Pressure Is Low"    
101-3 Engine Crankcase Pressure : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
101-4 Engine Crankcase Pressure : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
101-13 Engine Crankcase Pressure : Calibration Required     Troubleshooting, "Pressure Sensor - Calibrate"    
101-15 Engine Crankcase Pressure : High - least severe (1)     Troubleshooting, "Crankcase Pressure Is High"    
101-16 Engine Crankcase Pressure : High - moderate severity (2)     Troubleshooting, "Crankcase Pressure Is High"    
102-3 Engine Intake Manifold #1 Pressure : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
102-4 Engine Intake Manifold #1 Pressure : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
102-18 Engine Intake Manifold #1 Pressure : Low - moderate severity (2)     Troubleshooting, "Intake Manifold Air Pressure Is Low"    
105-0 Engine Intake Manifold #1 Temperature : High - most severe (3)     Troubleshooting, "Intake Manifold Air Temperature Is High"    
105-3 Engine Intake Manifold #1 Temperature : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
105-4 Engine Intake Manifold #1 Temperature : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
105-15 Engine Intake Manifold #1 Temperature : High - least severe (1)     Troubleshooting, "Intake Manifold Air Temperature Is High"    
105-16 Engine Intake Manifold #1 Temperature : High - moderate severity (2)     Troubleshooting, "Intake Manifold Air Temperature Is High"    
108-3 Barometric Pressure : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
108-4 Barometric Pressure : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
108-13 Barometric Pressure : Calibration Required     Troubleshooting, "Pressure Sensor - Calibrate"    
110-0 Engine Coolant Temperature : High - most severe (3)     Troubleshooting, "Coolant Temperature Is High"    
110-3 Engine Coolant Temperature : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
110-4 Engine Coolant Temperature : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
110-15 Engine Coolant Temperature : High - least severe (1)     Troubleshooting, "Coolant Temperature Is High"    
110-16 Engine Coolant Temperature : High - moderate severity (2)     Troubleshooting, "Coolant Temperature Is High"    
111-1 Engine Coolant Level : Low - most severe (3)     Troubleshooting, "Coolant Level Is Low"    
111-17 Engine Coolant Level : Low - least severe (1)     Troubleshooting, "Coolant Level Is Low"    
111-18 Engine Coolant Level : Low - moderate severity (2)     Troubleshooting, "Coolant Level Is Low"    
158-2 Keyswitch Battery Potential : Erratic, Intermittent, or Incorrect     Troubleshooting, "Electrical Power Supply - Test"    
168-2 Battery Potential / Power Input 1 : Erratic, Intermittent, or Incorrect     Troubleshooting, "Electrical Power Supply - Test"    
168-3 Battery Potential / Power Input 1 : Voltage Above Normal     Troubleshooting, "Electrical Power Supply - Test"    
168-4 Battery Potential / Power Input 1 : Voltage Below Normal     Troubleshooting, "Electrical Power Supply - Test"    
172-3 Engine Air Inlet Temperature : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
172-4 Engine Air Inlet Temperature : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
174-0 Engine Fuel Temperature 1 : High - most severe (3)     Troubleshooting, "Fuel Temperature Is High"    
174-3 Engine Fuel Temperature 1 : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
174-4 Engine Fuel Temperature 1 : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
174-15 Engine Fuel Temperature 1 : High - least severe (1)     Troubleshooting, "Fuel Temperature Is High"    
174-16 Engine Fuel Temperature 1 : High - moderate severity (2)     Troubleshooting, "Fuel Temperature Is High"    
175-0 Engine Oil Temperature 1 : High - most severe (3)     Troubleshooting, "Oil Temperature Is High"    
175-3 Engine Oil Temperature 1 : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
175-4 Engine Oil Temperature 1 : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
175-15 Engine Oil Temperature 1 : High - least severe (1)     Troubleshooting, "Oil Temperature Is High"    
175-16 Engine Oil Temperature 1 : High - moderate severity (2)     Troubleshooting, "Oil Temperature Is High"    
190-0 Engine Speed : High - most severe (3)     Troubleshooting, "Engine Overspeeds"    
190-1 Engine Speed : Low - most severe (3)     The low idle speed has dropped below 600 rpm for 10 seconds while the engine is in direct fuel control mode. Adjust the low idle setting for the external governor.    
190-8 Engine Speed : Abnormal Frequency, Pulse Width, or Period     Troubleshooting, "Speed/Timing - Test"    
190-15 Engine Speed : High - least severe (1)     Troubleshooting, "Engine Overspeeds"    
411-3 Engine Exhaust Gas Recirculation Differential Pressure : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
411-4 Engine Exhaust Gas Recirculation Differential Pressure : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
411-13 Engine Exhaust Gas Recirculation Differential Pressure : Calibration Required     Troubleshooting, "Pressure Sensor - Calibrate"    
411-15 Engine Exhaust Gas Recirculation Differential Pressure : High - least severe (1)     Troubleshooting, "NOx Reduction System (NRS) - Test"    
411-17 Engine Exhaust Gas Recirculation Differential Pressure : Low - least severe (1)     Troubleshooting, "NOx Reduction System (NRS) - Test"    
412-3 Engine Exhaust Gas Recirculation Temperature : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
412-4 Engine Exhaust Gas Recirculation Temperature : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
412-15 Engine Exhaust Gas Recirculation Temperature : High - least severe (1)     Troubleshooting, "NRS Exhaust Gas Temperature Is High"    
412-16 Engine Exhaust Gas Recirculation Temperature : High - moderate severity (2)     Troubleshooting, "NRS Exhaust Gas Temperature Is High"    
626-5 Engine Start Enable Device 1 : Current Below Normal     Troubleshooting, "Ether Starting Aid - Test"    
626-6 Engine Start Enable Device 1 : Current Above Normal     Troubleshooting, "Ether Starting Aid - Test"    
630-2 Calibration Memory : Erratic, Intermittent, or Incorrect     Troubleshooting, "Configuration Parameters"    
631-2 Calibration Module : Erratic, Intermittent, or Incorrect     Troubleshooting, "ECM Software - Install"    
637-11 Engine Timing Sensor : Other Failure Mode     Troubleshooting, "Speed/Timiing - Test"    
639-9 J1939 Network #1 : Abnormal Update Rate     Troubleshooting, "Data Link - Test"    
651-5 Engine Injector Cylinder #01 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
651-6 Engine Injector Cylinder #01 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
652-5 Engine Injector Cylinder #02 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
652-6 Engine Injector Cylinder #02 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
653-5 Engine Injector Cylinder #03 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
653-6 Engine Injector Cylinder #03 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
654-5 Engine Injector Cylinder #04 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
654-6 Engine Injector Cylinder #04 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
655-5 Engine Injector Cylinder #05 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
655-6 Engine Injector Cylinder #05 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
656-5 Engine Injector Cylinder #06 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
656-6 Engine Injector Cylinder #06 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
657-5 Engine Injector Cylinder #07 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
657-6 Engine Injector Cylinder #07 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
658-5 Engine Injector Cylinder #08 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
658-6 Engine Injector Cylinder #08 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
659-5 Engine Injector Cylinder #09 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
659-6 Engine Injector Cylinder #09 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
660-5 Engine Injector Cylinder #10 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
660-6 Engine Injector Cylinder #10 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
661-5 Engine Injector Cylinder #11 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
661-6 Engine Injector Cylinder #11 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
662-5 Engine Injector Cylinder #12 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
662-6 Engine Injector Cylinder #12 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
677-5 Engine Starter Motor Relay : Current Below Normal     Troubleshooting, "Starting - Test"    
677-6 Engine Starter Motor Relay : Current Above Normal     Troubleshooting, "Starting - Test"    
678-3 ECU 8 Volts DC Supply : Voltage Above Normal     Troubleshooting, "Sensor Supply - Test"    
678-4 ECU 8 Volts DC Supply : Voltage Below Normal     Troubleshooting, "Sensor Supply - Test"    
723-8 Engine Speed Sensor #2 : Abnormal Frequency, Pulse Width, or Period     Troubleshooting, "Speed/Timing - Test"    
970-31 Engine Auxiliary Engine Shutdown Switch     Troubleshooting, "Engine Shutdown Occurrence"    
971-31 Engine Derate Switch     Troubleshooting, "Engine Shutdown Override Occurrence"    
1131-3 Engine Intake Manifold #2 Temperature : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
1131-4 Engine Intake Manifold #2 Temperature : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Passive) - Test"    
1131-15 Engine Intake Manifold #2 Temperature : High - least severe (1)     Troubleshooting, "Intake Manifold Air Temperature Is High"    
1131-16 Engine Intake Manifold #2 Temperature : High - moderate severity (2)     Troubleshooting, "Intake Manifold Air Temperature Is High"    
1237-31 Engine Shutdown Override Switch     Troubleshooting, "Engine Shutdown Override Occurrence"    
1664-31 Engine Automatic Start Failed     Troubleshooting, "Engine Overcrank Occurrence"    
2659-15 Engine Exhaust Gas Recirculation (EGR) Mass Flow Rate : High - least severe (1)     Troubleshooting, "NOx Reduction System (NRS) - Test"    
2659-16 Engine Exhaust Gas Recirculation (EGR) Mass Flow Rate : High - moderate severity (2)     Troubleshooting, "NOx Reduction System (NRS) - Test"    
2659-17 Engine Exhaust Gas Recirculation (EGR) Mass Flow Rate : Low - least severe (1)     Troubleshooting, "NOx Reduction System (NRS) - Test"    
2791-5 Engine Exhaust Gas Recirculation (EGR) Valve Control : Current Below Normal     Troubleshooting, "NOx Reduction System (NRS) - Test"    
2791-6 Engine Exhaust Gas Recirculation (EGR) Valve Control : Current Above Normal     Troubleshooting, "NOx Reduction System (NRS) - Test"    
2813-5 Engine Air Shutoff Command Status : Current Below Normal     Troubleshooting, "Air Shutoff - Test"    
2813-6 Engine Air Shutoff Command Status : Current Above Normal     Troubleshooting, "Air Shutoff - Test"    
3358-3 Engine Exhaust Gas Recirculation Inlet Pressure : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
3358-4 Engine Exhaust Gas Recirculation Inlet Pressure : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
3358-13 Engine Exhaust Gas Recirculation Inlet Pressure : Calibration Required     Troubleshooting, "Pressure Sensor - Calibrate"    
3358-16 Engine Exhaust Gas Recirculation Inlet Pressure : High - moderate severity (2)     Troubleshooting, "NOx Reduction System (NRS) - Test"    
3358-21 Engine Exhaust Gas Recirculation Inlet Pressure : Data Drifted Low     Troubleshooting, "Sensor Supply - Test"    
3509-3 Sensor Supply Voltage 1 : Voltage Above Normal     Troubleshooting, "Sensor Supply - Test"    
3509-4 Sensor Supply Voltage 1 : Voltage Below Normal     Troubleshooting, "Sensor Supply - Test"    
3510-3 Sensor Supply Voltage 2 : Voltage Above Normal     Troubleshooting, "Sensor Supply - Test"    
3510-4 Sensor Supply Voltage 2 : Voltage Below Normal     Troubleshooting, "Sensor Supply - Test"    
3563-3 Engine Intake Manifold #1 Absolute Pressure : Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
3563-4 Engine Intake Manifold #1 Absolute Pressure : Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
3563-13 Engine Intake Manifold #1 Absolute Pressure : Calibration Required     Troubleshooting, "Pressure Sensor - Calibrate"    
3563-21 Engine Intake Manifold #1 Absolute Pressure : Data Drifted Low     Troubleshooting, "Sensor Supply - Test"    
3659-5 Engine Injector Cylinder #1 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3659-6 Engine Injector Cylinder #1 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
3660-5 Engine Injector Cylinder #2 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3660-6 Engine Injector Cylinder #2 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
3661-5 Engine Injector Cylinder #3 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3661-6 Engine Injector Cylinder #3 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
3662-5 Engine Injector Cylinder #4 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3662-6 Engine Injector Cylinder #4 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
3663-5 Engine Injector Cylinder #5 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3663-6 Engine Injector Cylinder #5 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
3664-5 Engine Injector Cylinder #6 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3664-6 Engine Injector Cylinder #6 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
3665-5 Engine Injector Cylinder #7 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3665-6 Engine Injector Cylinder #7 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
3666-5 Engine Injector Cylinder #8 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
3666-6 Engine Injector Cylinder #8 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
4797-5 Engine Injector Cylinder #9 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
4797-6 Engine Injector Cylinder #9 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
4798-5 Engine Injector Cylinder #10 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
4798-6 Engine Injector Cylinder #10 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
4799-5 Engine Injector Cylinder #11 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
4799-6 Engine Injector Cylinder #11 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
4800-5 Engine Injector Cylinder #12 Actuator #2 : Current Below Normal     Troubleshooting, "Injector Solenoid - Test"    
4800-6 Engine Injector Cylinder #12 Actuator #2 : Current Above Normal     Troubleshooting, "Injector Solenoid - Test"    
5276-5 Engine Exhaust Manifold Bank 1 Flow Balance Valve Actuator Control Current Below Normal     Troubleshooting, "Exhaust Balance Valve - Test"    
5276-6 Engine Exhaust Manifold Bank 1 Flow Balance Valve Actuator Control Current Above Normal     Troubleshooting, "Exhaust Balance Valve - Test"    
5276-7 Engine Exhaust Manifold Bank #1 Flow Balance Valve Stuck Closed     Troubleshooting, "Exhaust Balance Valve - Test"    
5580-3 Engine Filtered Fuel Delivery Pressure (After Secondary Filter Gauge): Voltage Above Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
5580-4 Engine Filtered Fuel Delivery Pressure (After Secondary Filter Gauge): Voltage Below Normal     Troubleshooting, "Sensor Signal (Analog, Active) - Test"    
5580-16 Engine Filtered Fuel Delivery Pressure (After Secondary Filter Gauge): High - moderate severity (2)     Troubleshooting, "Fuel Pressure Is High"    
5580-17 Engine Filtered Fuel Delivery Pressure (After Secondary Filter Gauge): Low - least severity (1)     Troubleshooting, "Fuel Pressure Is Low"    
5580-21 Engine Filtered Fuel Delivery Pressure (After Secondary Filter Gauge): Data Drifted Low     Troubleshooting, "Sensor Supply - Test"    

Active Diagnostic Codes

An active diagnostic code represents a problem with the electronic control system. Correct the problem as soon as possible.

When an active diagnostic code is generated, the "Active Alarm" indicator ("Engine Control Alarm Status" on Caterpillar Electronic Technician (ET)) is activated. The indicator is used to alert the operator. If the condition that generated the code is momentary, the message disappears from the list of active diagnostic codes. The diagnostic code becomes logged.

Refer to Illustration 1 for an example of the operating ranges of a sensor.




Illustration 1g01785898

Example of the typical operating range of a sensor

(1) This area represents the normal operating range of the engine parameter.

(2) In this area, the engine is operating in an unsafe operating range of the monitored parameter. A diagnostic code will be generated for the monitored parameter. The sensor circuit does not have an electronic problem. Refer to Troubleshooting, "Engine Monitoring Parameters" for additional information on these codes.

(3) In these areas, the output voltage of the sensor is too high or too low. The voltage is outside of the normal range. The electronic problem will generate a diagnostic code.

Logged Diagnostic Codes

When the ECM generates a diagnostic code, the ECM logs the code in permanent memory. The ECM has an internal diagnostic clock. Each ECM will record the following information when a code is generated:

  • The hour of the first occurrence of the code

  • The hour of the last occurrence of the code

  • The number of occurrences of the code

This information is a valuable indicator for troubleshooting intermittent problems.

Logged codes are listed in chronological order. The most recent code is listed first.

A code is cleared from memory when one of the following conditions occur:

  • The service technician manually clears the code.

  • The code does not recur for 100 hours.

  • A new code is logged and there are already ten codes in memory. In this case, the oldest code is cleared.

Troubleshooting

Before diagnosing an active code and to provide basic troubleshooting of the engine, perform the following steps in order to diagnose a malfunction:

  1. Download a "Product Status Report" from the ECM. The report provides a record of the current state of the engine.

  1. Obtain the following information about the complaint:

    • The engine code and the time of the code

    • Determine the conditions for the code. The conditions will include the engine rpm and the load.

    • Determine if there are any systems that were installed by the dealer or by the customer that could cause the code.

    • Determine whether any additional codes occurred.

  1. Verify that the complaint is not due to normal engine operation. Verify that the complaint is not due to error of the operator.

  1. Narrow the probable cause. Consider the operator information, the conditions of operation, and the history of the engine.

  1. Perform a visual inspection. Inspect the following items:

    • Fuel supply

    • Oil level

    • Oil supply

    • Wiring

    • Connectors

If an electrical problem is intermittent, check that the connectors in the circuit are in good repair. Refer to Troubleshooting, "Electrical Connectors - Inspect".

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