A New Form is Required When Returning a CRS Head for all Tier 4 Interim and Final Engines {0374, 108U} Caterpillar

Articulated Truck

725C (S/N: TFB1-UP)

725C2 (S/N: 2T31-UP)

730C (S/N: TFF1-UP)

730C EJECTOR (S/N: TFH1-UP)

730C2 (S/N: 2T41-UP)

730C2 EJ (S/N: 2T51-UP)

735B (S/N: T4P1-UP)

735C (S/N: TFJ1-UP)

740B (S/N: L4E1-UP; T4R1-UP)

740B EJECTOR (S/N: L4F1-UP; T4S1-UP)

740C EJECTOR (S/N: TFN1-UP)

745C (S/N: TFK1-UP)

Asphalt Paver

AP1000E (S/N: T1F1-UP)

AP1000F (S/N: AC41-UP)

AP1055E (S/N: TJF1-UP)

AP1055F (S/N: TJ51-UP)

AP655F (S/N: P651-UP)

Cold Planer

PM310 (S/N: NMA1-UP)

PM620 (S/N: JB91-UP)

PM622 (S/N: JFC1-UP)

Electric Power Generation

C13GENSET (S/N: X3M1-UP)

C7.1 GEN SET (S/N: S4D1-UP)

XQ375 (S/N: X3F1-UP)

Engine

C13 (S/N: N3F1-UP; KWJ1-UP)

C15 (S/N: N5F1-UP; LDN1-UP)

C18 (S/N: N8F1-UP; BDN1-UP)

Excavator

324E (S/N: KTE1-UP; TLF1-UP; LDG1-UP; PNW1-UP; JCZ1-UP)

329E (S/N: RLD1-UP; PLW1-UP; RDX1-UP; PTY1-UP)

Generator Set

C15 GEN SET (S/N: T4A1-UP; X5M1-UP)

Industrial Engine

C7.1 (S/N: 7701-UP; 8811-UP)

C9.3 (S/N: CS91-UP; C9N1-UP; D9N1-UP)

Landfill Compactor

816K (S/N: WNB1-UP)

826K (S/N: 2321-UP)

836K (S/N: TWZ1-UP)

Load Haul Dump

R1700K (S/N: KT41-UP)

Mobile Hydraulic Power Unit

320E MHPU (S/N: S7A1-UP)

329E MHPU (S/N: K2L1-UP)

Motor Grader

120M Series 2 (S/N: M9C1-UP; M9H1-UP; R9N1-UP; R9W1-UP)

12M Series 2 (S/N: F9B1-UP; F9M1-UP; R9P1-UP; R9S1-UP)

12M Series 3 (S/N: N9B1-UP; N9F1-UP; N9P1-UP; N9R1-UP)

140M Series 2 (S/N: M9D1-UP; R9G1-UP; M9J1-UP; R9M1-UP)

140M Series 3 (S/N: N9D1-UP; N9G1-UP; N9J1-UP; N9M1-UP)

14M Series 3 (S/N: N9S1-UP)

160M Series 2 (S/N: M9E1-UP; M9K1-UP; R9L1-UP; R9T1-UP)

160M Series 3 (S/N: N9E1-UP; N9K1-UP; N9L1-UP; N9T1-UP)

16M Series 3 (S/N: N9Y1-UP)

18M Series 3 (S/N: N9A1-UP)

Off-Highway Truck/Tractor

770G (S/N: RMA1-UP; KDH1-UP)

772G (S/N: KEX1-UP)

Petroleum Power Train Package

CX31-P600-C13I (S/N: PDJ1-UP)

CX31-P600-C18I (S/N: PDC1-UP)

CX31-P600-C9I (S/N: PDK1-UP)

CX35-P800-C18I (S/N: PCF1-UP)

Pipelayer

587R (S/N: BXL1-UP)

PL83 (S/N: CB21-UP)

PL87 (S/N: TEC1-UP)

Power Train

C18 TR43M44 OEM PKG (S/N: HTX1-UP)

Reclaimer Mixer

RM500B (S/N: MB91-UP)

Site Prep Tractor

2764C (S/N: SPL1-UP)

2864C (S/N: SP41-UP)

576C (S/N: SPH1-UP)

586C (S/N: SP51-UP)

Soil Compactor

815K (S/N: MBB1-UP)

825K (S/N: 2331-UP)

Track-Type Loader

953K (S/N: LJT1-UP)

963K (S/N: LBL1-UP)

Track-Type Tractor

D6K2 (S/N: RPR1-UP)

D6N (S/N: MG51-UP; GB61-UP)

D6T (S/N: CR31-UP; 2B31-UP; CG81-UP; SGA1-UP; KSB1-UP; ZJB1-UP; JZC1-UP; DTD1-UP; RAD1-UP; STE1-UP; EJJ1-UP; SLJ1-UP; GMK1-UP; RRK1-UP; MEL1-UP; TSM1-UP; WLM1-UP; WRN1-UP; KMR1-UP; PLR1-UP; WES1-UP; SGT1-UP; JRW1-UP; RCW1-UP; NDY1-UP; TMY1-UP; HTZ1-UP)

D7E (S/N: HKA1-UP; TJA1-UP; SSH1-UP; TAN1-UP)

D8T (S/N: FMC1-UP; MLN1-UP; FCT1-UP)

D9R (S/N: WDM1-UP)

D9T (S/N: REX1-UP)

Wheel Dozer

824K (S/N: 2341-UP)

834K (S/N: TWY1-UP)

Wheel Feller Buncher

2570C (S/N: F1B1-UP)

2670C (S/N: W671-UP; B3E1-UP)

563C (S/N: W631-UP; JCB1-UP)

573C (S/N: W731-UP; RJT1-UP)

Wheel Loader

926M (S/N: LTE1-UP)

930M (S/N: KTG1-UP)

938M (S/N: J3R1-UP)

950K (S/N: R4A1-UP; J5M1-UP; FER1-UP)

950M (S/N: EMB1-UP; XCJ1-UP; FTR1-UP)

962K (S/N: T6A1-UP; FLL1-UP; X4T1-UP)

962M (S/N: EJB1-UP; JYD1-UP; F2T1-UP)

966K (S/N: PBG1-UP; TFS1-UP)

966K Series XE (S/N: NGX1-UP)

966M (S/N: EJA1-UP; DYC1-UP; LMM1-UP; KJP1-UP)

966M Series XE (S/N: P6C1-UP; B8P1-UP)

972K (S/N: PEM1-UP; Z4W1-UP)

972M (S/N: LSJ1-UP; GGN1-UP; A8P1-UP; JPR1-UP)

972M Series XE (S/N: M5S1-UP; EDW1-UP)

980K (S/N: W7K1-UP; NEP1-UP; GTZ1-UP)

980M (S/N: KRS1-UP; N8T1-UP)

982M (S/N: F9A1-UP; K1Y1-UP)

986K (S/N: MH81-UP)

988B (S/N: 50W1-UP)

988K (S/N: TWX1-UP)

Wheel Skidder

525D (S/N: GKP1-UP)

535D (S/N: MTP1-UP)

545D (S/N: KGP1-UP)

555D (S/N: PGY1-UP)

Wheel Tractor-Scraper

621H (S/N: DBK1-UP; HKK1-UP)

621K (S/N: WTA1-UP)

623H (S/N: DBF1-UP)

623K (S/N: WTB1-UP)

627H (S/N: DBW1-UP)

627K (S/N: WTC1-UP)

631K (S/N: WTR1-UP)

637E (S/N: 1FB1-UP; 1HB1-UP)

637K (S/N: WTS1-UP; WTT1-UP)

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.

Please download the latest software from SIS web prior to beginning troubleshooting. There are several improvements to the diagnostics in the new software. TMI will show the latest software available.

Problem

CRS heads are being returned at a 30% Failure Not Repeated rate and are passing bench testing upon receipt back to Caterpillar.

Solution

Caterpillar is requiring dealers to document the Troubleshooting steps which determined the CRS head that has failed by filling out a "Diagnostics in a Box" form. Special Instruction, M0075976 is the form required to get credit for a CRS head return and is available by download through SIS web. Dealers can access the form by utilizing the "Media Search" tab in SIS web and then entering the media number.