PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALTERNATOR BRACKETS ON CERTAIN 390F EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALTERNATOR BRACKETS ON CERTAIN 390F EXCAVATORS

Usage:

TEBE6919-04

19Mar2018
(Revised 14Jan2019)


U-162
A-122
D-143
O-149

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALTERNATOR BRACKETS ON CERTAIN 390F EXCAVATORS

1405 1802
PS45828
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45828" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 19Mar2018 (Revised 29Jun2018) Service Letter. Changes have been made to the Affected Product, and Parts Needed.


TERMINATION DATE

31Mar2020

PROBLEM

The existing alternator mounting may fail on certain 390F Excavators. If the existing mounting group fails the belt tension will be released causing the machine to not charge properly.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
390F L FEH00211-00214, 10001-10070, 20001-20056, 20058-20062, 20064-20074

HNG00171-00192, 201-205

MGF00223-00230, 241, 250, 254, 258, 266, 278, 300, 304, 306, 311-359, 10001-10015
390F MH OEM  B3700101-00105, 10001
390F OEM  PT700101-00102
*******Group  2*******
390F GAY00162-00223, 10001-10069, 10071-10101, 20001-20046, 20049-20052, 20056-20060

HJD00231-00238, 10001-10078, 20001-20110, 20113-20122, 20125, 20127-20128, 20130-20132, 20136-20146, 20149

TYE00211-00223
390F L  P4J00101, 90200-90201
390F L OEM  N6400101, 103-105, 90200
390F MH OEM  H2790200-90224
*******Group  3*******
390F L  MGF00231-00240, 242-249, 251-253, 255-257, 259-265, 267-277, 279-299, 301-303, 305, 307-310

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 0T0055 BOLT
1 1A5183 BOLT
6 5M2894 WASHER-HARD
1 6V5839 WASHER-HARD
1 6V5842 BOLT-HEX HEAD
4 7X2544 BOLT-HEX HEAD
4 8F6350 BOLT
1 8T0644 BOLT
8 8T4121 WASHER-HARD
4 8T4186 BOLT-HEX HEAD
4 9D7924 MOUNT AS
8 1836121 WASHER
2 2432310 COVER
4 3445675 NUT-HEX
1 3493353 BELT
1 3819503 SPACER-HARD
1 5435152 BRACKET-SUPPORT
2 5435194 PLATE
1 5477651 BRACKET AS-ALTER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 31% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 1A5183 BOLT
6 5M2894 WASHER-HARD
1 6V5839 WASHER-HARD
1 6V5842 BOLT-HEX HEAD
4 7X2544 BOLT-HEX HEAD
4 8F6350 BOLT
1 8T0644 BOLT
8 8T4121 WASHER-HARD
4 8T4186 BOLT-HEX HEAD
4 9D7924 MOUNT AS
8 1836121 WASHER
2 2432310 COVER
4 3445675 NUT-HEX
1 3493353 BELT
1 5435152 BRACKET-SUPPORT
2 5435194 PLATE
1 5477651 BRACKET AS-ALTER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 0T0055 BOLT
1 1A5183 BOLT
6 5M2894 WASHER-HARD
1 6V5839 WASHER-HARD
1 6V5842 BOLT-HEX HEAD
4 7X2544 BOLT-HEX HEAD
4 8F6350 BOLT
1 8T0644 BOLT
8 8T4121 WASHER-HARD
4 8T4186 BOLT-HEX HEAD
4 9D7924 MOUNT AS
8 1836121 WASHER
2 2432310 COVER
4 3445675 NUT-HEX
1 3493353 BELT
1 3819503 SPACER-HARD
1 5435152 BRACKET-SUPPORT
2 5435194 PLATE
1 5477651 BRACKET AS-ALTER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to Special Instruction, M0088805, "Rework Procedure for New Support Bracket on Certain 374F and 390F Excavators Equipped with C18 Engines".

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-5000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
5001-10000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-5000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
5001-10000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-5000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
5001-10000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 4.0-hour job for Group 3



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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