PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN C175-20 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN C175-20 GENERATOR SETS

Usage:

TEBE6847-00

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29Nov2017

D-567

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ECM ON CERTAIN C175-20 GENERATOR SETS
1901		PI32820

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32820" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32820" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31May2018	30Nov2018

PROBLEM

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The engine ECM needs to be replaced on certain C175-20 Generator Sets. The existing ECM can fail creating a no start and/or no communication condition.

AFFECTED PRODUCT

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Model	Identification Number
C175-20	BXR01007-01010, 1012-1013, 1016, 1022-1025, 1028-1029, 1032, 1035, 1039-1040, 1050, 1052-1053, 1073-1074, 1076, 1079, 1118, 1124, 1127-1128, 1132, 1134-1135, 1137-1143, 1145-1146, 1148, 1151-1152, 1154-1155, 1157-1158, 1160-1167, 1169-1170, 1172-1173, 1175, 1177, 1179, 1181-1207, 1209, 1211-1219, 1221-1223, 1225, 1227-1228, 1813, 1815-1825, 1827, 1829-1833, 1835

PARTS NEEDED

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Qty	Part Number	Description
1	4884875	CONT GP -E
1	5013654	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 44% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Before completing any service, review the product's operation and maintenance manual and follow all safety information and safe work practices.

Remove and replace the existing engine ECM with a new ECM and update the engine software/flash file to the one listed in the Parts Needed or latest available on SIS Web.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 2.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE ECM

MODELS INVOLVED - CERTAIN C175-20 GENERATOR SETS

Dear Cat Product Owner:

The engine ECM needs to be replaced on the products listed below. The existing engine ECM can fail creating a no start and/or no communication condition. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 29Nov2017 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 29Nov2017 Service Letter