PRODUCT SUPPORT PROGRAM FOR PROVIDING OIL FOR ENGINES THAT WERE ORDERED WITH OIL BUT WERE SHIPPED DRY ON CERTAIN 3512C HD, AND 3516C HD PETROLEUM WELL SERVICE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR PROVIDING OIL FOR ENGINES THAT WERE ORDERED WITH OIL BUT WERE SHIPPED DRY ON CERTAIN 3512C HD, AND 3516C HD PETROLEUM WELL SERVICE ENGINES

Usage:

TEBE6873-00

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23Oct2017

E140
E300
E310
E459

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR PROVIDING OIL FOR ENGINES THAT WERE ORDERED WITH OIL BUT WERE SHIPPED DRY ON CERTAIN 3512C HD, AND 3516C HD PETROLEUM WELL SERVICE ENGINES
1348		PS45641

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45641" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2018

PROBLEM

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Certain 3512C HD, and 3516C HD Petroleum Well Service Engines were shipped without a factory fill of oil, but were ordered with an oil fill from the factory.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
3512C HD	WF500912-01002

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*****Group 2*****
3516C HD	WFT00106-00107

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
42	BULK_OIL	Engine Oil 42 US gal (159 L)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
52	BULK_OIL	Engine Oil 52 US gal (197 L)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 31% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Fill the engine oil sump with oil.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%