PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 262-2891, 347-2382, 340-3639, AND 238-2707 PISTON RINGS FROM DEALER PARTS STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 262-2891, 347-2382, 340-3639, AND 238-2707 PISTON RINGS FROM DEALER PARTS STOCK

Usage:

TEBE6827-02

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10Oct2017

(Revised 16Nov2017)

U-538

A-383

D-446

O-449

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Parts stock action only	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 262-2891, 347-2382, 340-3639, AND 238-2707 PISTON RINGS FROM DEALER PARTS STOCK
7750		PI70683

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 10Oct2017 (Revised 16Oct2017) Service Letter. Changes have been made to the Title, Problem, Action Required, and Parts Disposition.

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TERMINATION DATE

31Jan2018

PROBLEM

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The existing 262-2891, 347-2382, 340-3639, and 238-2707 piston rings have been found incorrectly packaged in some cases. If installed in an engine, issues with oil control or liner damage can occur.

ACTION REQUIRED

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Inspect all 262-2891, 347-2382, 340-3639, and 238-2707 piston rings in dealer parts stock for proper packaging.

Inspect the part number on the packaging and inspect the part number on the piston ring.

If the part number on the packaging and the part number on the piston ring does not match, then remove the part from dealer parts stock. Refer to the Parts Disposition.

If the part number on the packaging and the part number on the piston ring does match, then mark the packaging to indicate that the part has been inspected according to this program and return the part to dealer parts stock.

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SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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NACD:
Hold all non-conforming 262-2891, 347-2382, 340-3639, and 238-2707 piston rings for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

EAME, LACD, and APD:
Hold all non-conforming 262-2891, 347-2382, 340-3639, and 238-2707 piston rings for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.