PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 450-1447 CLAMPS FROM DEALER PARTS STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 450-1447 CLAMPS FROM DEALER PARTS STOCK

Usage:

TEBE3423-00

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17Aug2015

U-433

A-313

D-365

O-374

TM-12

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Parts stock action only	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 450-1447 CLAMPS FROM DEALER PARTS STOCK
7750		PI70580

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2015

PROBLEM

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The 450-1447 Clamps in dealer parts stock inventory may have the incorrect inner retainer. If installed, it may bottom out before achieving proper torque. This can result in an exhaust leak. The 450-1447 Clamps are used on all of the various 3500 Tier 3 Marine Engines.

ACTION REQUIRED

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Inspect all 450-1447 Clamps in dealer parts stock. Refer to the attached rework procedure. Remove the parts from dealer parts stock inventory if the retainer code ends in 343.

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SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock.

PARTS DISPOSITION

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NACD:
Hold all 450-1447 clamps for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

EAME, LACD, and APD:
Hold all 450-1447 clamps for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Handle all other parts in accordance with your Warranty Bulletin on warranty parts handling.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.

Rework Procedure

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Confirm clamp by verifying CAT 450-1447 or R.G.Ray 03730003158 part number.

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Inspect inside retainer of the 450-1447 Clamps. Retainer codes ending in 343 are not acceptable. Remove all 450-1447 Clamps from dealer part stock that have a retainer code that ends in 343.