PRODUCT SUPPORT PROGRAM FOR REPAIRING CRACKS IN THE WELD JOINTS OR PLATES ON CERTAIN 320B, 320B L, 320C AND 320C L EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPAIRING CRACKS IN THE WELD JOINTS OR PLATES ON CERTAIN 320B, 320B L, 320C AND 320C L EXCAVATORS

Usage:

SEBE7966

April 19, 2002
A-58


 
After failure only

PRODUCT SUPPORT PROGRAM FOR REPAIRING CRACKS IN THE WELD JOINTS OR PLATES ON CERTAIN 320B, 320B L, 320C AND 320C L EXCAVATORS

6501
PS50457
NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS50457" as the Part number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

April 30, 2004

PROBLEM

Cracks in the weld joints or plates need to be repaired on certain 320B, 320B L, 320C and 320C L Excavators. Cracks occur in the side, top and bottom plates (at the rear and front baffle areas) at the weld joints of the central casting to the side and top plates. See Illustration 1 for location of cracks that can be repaired and reinforced using the special instruction and repair procedure referenced in this service letter.

AFFECTED PRODUCT

Model Identification Number
320B
4XW1-Up
320B L
5GW1-Up
320C
BDC100-360
320C L
BER116-450

PARTS NEEDED

No parts are needed for this rework.

ACTION REQUIRED

See the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu
Caterpillar
Dealer Suggested
Customer Suggested
Parts
Labor Hrs
Parts
Labor Hrs
Parts
Labor Hrs
***** 320B and 320B L *****
0-6000
100%
40
0
0
0
0
NOTE: This is a 40?hour job.
***** 320C and 320C L *****
0-6000
100%
27
0
0
0
0
NOTE: This is a 27?hour job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 

Attach. (1-Rework Procedure)

Rework Procedure


Rework cracks according to the Special Instruction REHS0167 for the reach boom or REHS0223 for the mass boom. The boom will need to be removed from the machine.
 
 

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM REPAIRING A PERFORMANCE PROBLEM CAUSED BY CAMSHAFT LOBES AND LIFTERS IN CERTAIN 777D, 777D HAA, 785C, 785C HAA, 789C, 793C, AND 797 OFF HIGHWAY TRUCKS; D11R AND D11R CD TRACK TYPE TRACTORS; 992G AND 994D WHEEL LOADERS; 5130B A PRODUCT SUPPORT PROGRAM REPAIRING A PERFORMANCE PROBLEM CAUSED BY CAMSHAFT LOBES AND LIFTERS IN CERTAIN 777D, 777D HAA, 785C, 785C HAA, 789C, 793C, AND 797 OFF HIGHWAY TRUCKS; D11R AND D11R CD TRACK TYPE TRACTORS; 992G AND 994D WHEEL LOADERS; 5130B A
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A TUBE ON THE MAIN PUMP TO PREVENT POWER SHIFT SIGNAL INSTABILITY ON CERTAIN 330C AND 330C L EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING A TUBE ON THE MAIN PUMP TO PREVENT POWER SHIFT SIGNAL INSTABILITY ON CERTAIN 330C AND 330C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 1615194 IQAN MG, 1615196 IQAN XP AND 1615197 IQAN XS CONTROL BOXES WITH SPECIFIC IDENTIFICATION LABELS PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 1615194 IQAN MG, 1615196 IQAN XP AND 1615197 IQAN XS CONTROL BOXES WITH SPECIFIC IDENTIFICATION LABELS
PRODUCT SUPPORT PROGRAM TO INCREASE THE PERFORMANCE OF THE COOLING SYSTEM ON CERTAIN M312, M315, M318, AND M320 WHEELED EXCAVATORS EQUIPPED WITH LARGE MESH RADIATORS PRODUCT SUPPORT PROGRAM TO INCREASE THE PERFORMANCE OF THE COOLING SYSTEM ON CERTAIN M312, M315, M318, AND M320 WHEELED EXCAVATORS EQUIPPED WITH LARGE MESH RADIATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE REAR AXLE SPINDLES ON CERTAIN M325B MATERIAL HANDLERS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE REAR AXLE SPINDLES ON CERTAIN M325B MATERIAL HANDLERS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE BRACES HOLDING THE WATER RADIATOR ON CERTAIN 325C AND 325C L EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE BRACES HOLDING THE WATER RADIATOR ON CERTAIN 325C AND 325C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REROUTING THE HOSES FOR THE FAN MOTOR AND THE MAIN PUMP ON CERTAIN 330C AND 330C L EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REROUTING THE HOSES FOR THE FAN MOTOR AND THE MAIN PUMP ON CERTAIN 330C AND 330C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TUBE ASSEMBLY OF THE MEDIUM PRESSURE CIRCUIT ON CERTAIN 320B AND 322B EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TUBE ASSEMBLY OF THE MEDIUM PRESSURE CIRCUIT ON CERTAIN 320B AND 322B EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR ADDING SEALS AROUND THE RADIATOR IF THE ENGINE OVERHEATS ON CERTAIN 303.5 AND 304.5 MINI-EXCAVATORS PRODUCT SUPPORT PROGRAM FOR ADDING SEALS AROUND THE RADIATOR IF THE ENGINE OVERHEATS ON CERTAIN 303.5 AND 304.5 MINI-EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING HOSE ON CERTAIN M312, M315, M318, AND M320 EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING HOSE ON CERTAIN M312, M315, M318, AND M320 EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOLTS IN THE TRAVEL DRIVE AND MOTOR SUPPORT ON CERTAIN 320C, 322C AND 322C L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOLTS IN THE TRAVEL DRIVE AND MOTOR SUPPORT ON CERTAIN 320C, 322C AND 322C L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING TAMPER RESISTANT BOLTS AND EMISSION LABELS ON CERTAIN 330BL HYDRAULIC EXCAVATORS, D6R ; D7R TRACK TYPE TRACTORS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING TAMPER RESISTANT BOLTS AND EMISSION LABELS ON CERTAIN 330BL HYDRAULIC EXCAVATORS, D6R & D7R TRACK TYPE TRACTORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND IF NECESSARY INSTALLING UPDATED HOOK ASSEMBLIES ON CERTAIN PIN GRABBER COUPLERS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND IF NECESSARY INSTALLING UPDATED HOOK ASSEMBLIES ON CERTAIN PIN GRABBER COUPLERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW BOLTS IN THE FINAL DRIVE RING GEAR ON CERTAIN 325C EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW BOLTS IN THE FINAL DRIVE RING GEAR ON CERTAIN 325C EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ARCTIC ENGINE OIL AND COOLANT IN CERTAIN 330C L AND 325C L EXCAVATORS EQUIPPED WITH ARCTIC ARRANGEMENT PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING ARCTIC ENGINE OIL AND COOLANT IN CERTAIN 330C L AND 325C L EXCAVATORS EQUIPPED WITH ARCTIC ARRANGEMENT
PRODUCT SUPPORT PROGRAM REPLACING THE HYDRAULIC HOSE ASSEMBLY THAT MAY BLISTER ON CERTAIN 320B AND 320B L EXCAVATORS PRODUCT SUPPORT PROGRAM REPLACING THE HYDRAULIC HOSE ASSEMBLY THAT MAY BLISTER ON CERTAIN 320B AND 320B L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 7S3224 BOLTS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 7S3224 BOLTS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THREE BOOM SUPPORT PINS ON CERTAIN 330C L AND 330C LN EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THREE BOOM SUPPORT PINS ON CERTAIN 330C L AND 330C LN EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REMOVING CERTAIN 1064014 DRIVE SHAFTS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND REMOVING CERTAIN 1064014 DRIVE SHAFTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP GROUP ON CERTAIN 3408E AND 3412E POWERED 836 COMPACTORS; 834B AND 844 WHEEL DOZERS; 988F AND 990 WHEEL LOADERS; 5110B EXCAVATORS; 24H MOTOR GRADERS; 631E, 633E, 637E, 651E, AND 657E SCRAPERS; AD40, PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP GROUP ON CERTAIN 3408E AND 3412E POWERED 836 COMPACTORS; 834B AND 844 WHEEL DOZERS; 988F AND 990 WHEEL LOADERS; 5110B EXCAVATORS; 24H MOTOR GRADERS; 631E, 633E, 637E, 651E, AND 657E SCRAPERS; AD40,
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLUGS ON THE CONTROL VALVE ON CERTAIN 320C AND 320C L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PLUGS ON THE CONTROL VALVE ON CERTAIN 320C AND 320C L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC MAIN CONTROL VALVE COVER ON CERTAIN 365B L EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC MAIN CONTROL VALVE COVER ON CERTAIN 365B L EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SWING STEM ON CERTAIN 365B L EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SWING STEM ON CERTAIN 365B L EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING HYDRAULIC HOSE ASSEMBLIES THAT BLISTER ON CERTAIN 320B EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING HYDRAULIC HOSE ASSEMBLIES THAT BLISTER ON CERTAIN 320B EXCAVATORS
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.