PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 1615194 IQAN MG, 1615196 IQAN XP AND 1615197 IQAN XS CONTROL BOXES WITH SPECIFIC IDENTIFICATION LABELS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 1615194 IQAN MG, 1615196 IQAN XP AND 1615197 IQAN XS CONTROL BOXES WITH SPECIFIC IDENTIFICATION LABELS

Usage:

SEBE7946

March 21, 2002
U-63
A-47
AU-40
S-40
H-40
O-52

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*Parts stock action only*	PRODUCT IMPROVEMENT PROGRAM FOR REMOVING CERTAIN 1615194 IQAN MG, 1615196 IQAN XP AND 1615197 IQAN XS CONTROL BOXES WITH SPECIFIC IDENTIFICATION LABELS
5258		PI70039

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

June 30, 2002

PROBLEM

Certain 1615194 IQAN MG, 1615196 IQAN XP and 1615197 IQAN XS Control Boxes may demonstrate functionality problems in certain machines.

ACTION REQUIRED

Inspect all 1615194 IQAN MG, 1615196 IQAN XP and 1615197 IQAN XS Control Boxes for a Service label similar to the Service Label pictured in Illustration 1.

Illustration 1
Service Label

If the 1615194 IQAN MG Control Box, or 1615196 IQAN XP Control Box or 1615197 IQAN XS Control Box contains this Service Label, then this control box is considered good and is not applicable for this Service Letter program.

If the control box does not contain this Service Label, then the Product Identification Label of the control box needs to be inspected.

Illustration 2

Two Styles of Product Identification Labels

There are two styles of Product Identification Labels. One Product Identification Label contains 17 alphanumeric digits. The other Product Identification Label contains 21 alphanumeric digits.

Illustration 3

Example of 17 Alphanumeric Digits Product Identification Label

The Serial Number on the Product Identification Label needs to be inspected. Only the last four numeric digits of the Serial Number are relevant. See Illustration 2 and Illustration 3 for the location of the last four digits of the Serial Number (shown with arrows) depending on the type of Product Identification Label.

If the 1615194 IQAN MG Control Box, or 1615196 IQAN XP Control Box or 1615197 IQAN XS Control Box is within the Serial Number range below, the control box needs to be removed from parts stock.

1615194 IQAN MG Control Box ? 0000 to 3235

1615196 IQAN XP Control Box ? 0000 to 4317

1615197 IQAN XS Control Box ? 0000 to 2813

If the 1615194 IQAN MG Control Box, 1615196 IQAN XP Control Box or 1615197 IQAN XS Control Box contains a Serial Number that is not within this Serial Number range, then the control box is considered good and is not applicable for this Service Letter program.

Service Claim Allowances

Submit one claim for all 1615194 IQAN MG Control Box, 1615196 IQAN XP Control Box and 1615197 IQAN XS Control Box that are removed from parts stock.

Parts Disposition

To receive warranty credit for any "defective" 1615194 IQAN MG Control Box, 1615196 IQAN XP Control Box, or 1615197 IQAN XS Control Box, the control box (es) must be shipped and returned to the following address:

Within the United States and Canada:

Caterpillar Inc.
Attention: Greg Laudermilch x6079
Route 31 South
Aurora, IL 60507
United States of America

Europe and Worldwide:

Caterpillar Forest Products Inc.
Attention: Leif Arvidsson
Norra Hamngatan 41
Box 84
826 22 Soderhamn
Sweden