PRODUCT SUPPORT PROGRAM FOR REORIENTING THE JACKET WATER HEATER ON CERTAIN C15 AND C18 ENGINES
Usage:
REBE2996-00
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| 02Apr2008 |
U-162
A-129
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REORIENTING THE JACKET WATER HEATER ON CERTAIN C15 AND C18 ENGINES |
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| 1383 | PS51467 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51467" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2010 |
PROBLEM
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| The jacket water heater can fail to operate in its current orientation on certain C15 and C18 engines. The heaters contain gravity seated ball valves in order to help direct flow of fluid through the heater. Poor heater performance can result from incorrect orientation of the heater. C15 models use a horizontal orientation of the jacket water heater and C18 models use a vertical orientation for the jacket water heater. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| C18 | EKW00165, 183-184, 199, 208-213, 215-221, 223, 234-235, 238, 252-253 STM00991 |
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| *******Group 2******* | |
| C15 | C5E00874 C5H00409-00411, 413-414 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 2612714 | HOSE AS |
| 1 | 2612715 | HOSE AS |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 2428310 | HOSE AS. |
| 1 | 3111676 | HOSE AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Reorient the jacket water heater to match the correct orientation for proper fluid flow. Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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