PRODUCT SUPPORT PROGRAM FOR REFLASHING THE ENGINE SOFTWARE ON CERTAIN PM32 GENERATOR SETS
Usage:
REBE2987-00
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| 21Nov2007 |
U-606
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REFLASHING THE ENGINE SOFTWARE ON CERTAIN PM32 GENERATOR SETS |
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| 1920 1901 | PS42563 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42563" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Nov2009 |
PROBLEM
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| The existing engine software is simulating reverse power conditions in the ECM during parallelling on certain PM32 Generator Sets. This is causing the engine software parameters to remain in the 140 to 160 kW range before tripping. If the existing software is not replaced it can continue to cause issues during generator set paralleling. |
AFFECTED PRODUCT
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| Model | Identification Number |
| PMC32 | MED00100-00130, 132-155, 159 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3031615 | SOFTWARE GP-ELEK |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| If dealer is experiencing issues during generator set paralleling, flash the most recent software version to correct the issue. |
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SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 0.5-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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