PRODUCT SUPPORT PROGRAM FOR REPLACING TOUCHSCREEN PROCESSORS ON CERTAIN ISO SWITCHGEAR
Usage:
REBE3028-00
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| 31Jan2008 |
U-54
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING TOUCHSCREEN PROCESSORS ON CERTAIN ISO SWITCHGEAR |
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| 4491 4469 | PS51439 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51439" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jan2010 |
PROBLEM
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| The existing touchscreen processor can fail on certain ISO Switchgear. If the existing touchscreen processor fails it can be replaced by contacting ISO directly and ordering the same part number found on the failed unit. |
AFFECTED PRODUCT
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| Model | Identification Number |
| GEN - SWITCHGEAR | SWG35549, 35566, 35615, 35621, 35623, 35654, 35658, 35669, 35673-35676, 35682-35696, 35699-35702, 35709, 35711-35713, 35715-35716, 35719-35721, 35724, 35726-35727, 35730-35734, 35739, 35741-35743, 35747-35748, 35750-35753, 35756-35757, 35759, 35761, 35766, 35770-35776, 35778, 35780, 35782, 35784, 35786, 35791, 35813-35816, 35819, 35821, 35827, 35830, 35832-35833, 35836 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | BRACKET | BRACKET-KIT (DIRECT SHIP) |
| 1 | PRCESSR | TOUCHSCREEN PROCESSOR (DIRECT SHIP) |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| There are also three non-serialized units that should be a part of the affected population: 37103 31208 32220 Please contact ep_customer_service@cat.com for further instruction on these three particular units. Also reference the "PS_____" number of this service letter when contacting the electronic mail address. Refer to the attached Rework Procedure for all the affected serial numbers. |
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SERVICE CLAIM ALLOWANCES
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0-999 mo |
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| NOTE: This is a 4.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| Parts Required: COMP-PM-070015 ? XYCOM 24VDC Processor MISC-30000-M69 - XYCOM SUPPORT BRACKET Requires (1) Per unit Parts can be obtained through: ISO Support Center 24 Hour Helpdesk 1-866-883-3879 The international toll free number is 678-746-5000. |
| Items included in replacement kit: Xycom touchscreen processor (1x) Xycom mounting bracket (1x) 1/4 self-tapping screws (3x) 32 x 1/2 #8 screws (6x) #8 flat washers (6x) #8 kepnuts (self-locking) (6x) Items needed for installation: Drill 3/16th drill bit Ratchet set with 3/8th & 7/16th sockets and a 7? extension. Flat head screwdriver (7 level preferred) Phillips head screwdriver Screw starter (highly recommended for tight spots) Wire cutters Fuse pullers |
| 1. Remove the 24 VDC source power first and then all other connected cables. |
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| Image1.3.1 |
| 2. Remove the 4 mounting screws located on both sides. |
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| Image1.4.1 |
| 3. Mark the mounting holes and drill 3 holes using the 3/16 drill bit. After drilling, verify mounting hole alignment is correct. If alignment is satisfactory, screw in the 1/4 self-tapping screws to tap the holes. |
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| Image1.5.1 |
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| Image1.5.2 |
| 4. Prior to installing the mounting bracket, secure the Xycom onto bracket using the six #8 screws, flat washers, and kepnuts. |
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| Image1.6.1 |
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| Image1.6.2 |
| 5. Remove the control power fuse for the touchscreen and the touchscreen processor. Verify the proper fuse using the ISO switchgear wire drawings. |
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| Image1.7.1 |
| 6. Remove the control wires from the Beckhoff?s 24VDC power plug using the 7 level flat head screwdriver. |
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| Image1.8.1 |
| 7. Insert the control wires: NOTE: If a ground was used on the Beckhoff power plug, insert it here. Refer to arrow in Image 1.9.1 |
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| Image1.9.1 |
| 8. Mount the bracket to the switchgear subpanel with the Xycom securely mounted. |
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| Image1.10.1 |
| 9. Once the bracket is securely mounted onto the switchgear subpanel, connect all wires. |
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| Image1.11.1 |
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| Image1.11.2 |
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