PRODUCT SUPPORT PROGRAM FOR REPLACING PLC SOFTWARE ON CERTAIN ISO SWITCHGEAR (CAT POWER MODULES 297-6974, 298-2714, AND 300-7399)
Usage:
REBE3037-00
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| 18Feb2008 |
U-80
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING PLC SOFTWARE ON CERTAIN ISO SWITCHGEAR (CAT POWER MODULES 297-6974, 298-2714, AND 300-7399) |
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| 4491 7451 | PS42618 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42618" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 28Feb2010 |
PROBLEM
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| The existing PLC Software on the ISO Switchgear can cause issues with the prolonged 3516 and C32 engine spin-down timing on certain PM1000, XQ1000, and XQ2000 Power Modules. |
AFFECTED PRODUCT
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| Model | Identification Number |
| PM3516 | KEN00102-00143 |
| PMC32 | MED00100-00163, 177 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | SFTWARE | Firmware *(Download) |
| In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. *NOTE: Refer to rework procedure for software download procedure. | ||
ACTION REQUIRED
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| Download software and program PLC. Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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0-999 mo |
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| NOTE: This is a 4.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| Items Required for Repair: Laptop Level 1 Apploader Software or Level 2 Concept Software Internet Access Part Number of the Power Module Communication Cable between laptop and PLC Procedure for Upgrading PM Software: 1. Prior to performing service, download the software from the following location: a. www.catswitchgear.com b. User ID: CatPM c. Password: caterpillar |
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| Image1.1.1 |
| 2. Click on the log in button. |
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| Image1.2.1 |
| 3. Click on the Power Module Hyperlink. |
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| Image1.3.1 |
| 4. Identify the part number of the Power Module you are working on and click on that Hyperlink a. Part number affected by this Service Letter are as follows: 297-6974, 298-2714, 300-7399 5. Once you have identified the appropriate part number click on that hyperlink. |
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| Image1.4.1 |
| 6. Click on the hyperlink for PLC. |
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| Image1.5.1 |
| 7. The PLC programs are archived in this area; it is important to select the latest revision of software. 8. In this example the most current revision is the last one listed and dated 8/27/2007. a. Select the most current date stamp on the website. |
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| Image1.6.1 |
| 9. When you click on the hyperlink for the PLC program the following message will appear. 10. Click on "Save". 11. Select a folder on your laptop or create a new folder to store the programs. Continue to the site and download the latest revision of this software. |
| 12. Download the PLC program. Reference REHS4476 and REHS4477 for download procedure. |
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